What are the responsibilities and job description for the Front Desk Agent position at Hillcrest Inn?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing guest check-ins and check-outs, addressing inquiries, and assisting with various guest services to enhance their experience at our establishment. A strong background in hospitality or hotel management is preferred, along with excellent communication skills.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Maintain an organized front desk area, including managing reservations and maintaining accurate records.
- Collaborate with other hotel departments to ensure seamless guest services.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Assist with administrative tasks as needed to support hotel operations.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Knowledge of hotel management systems is an advantage.
- Bilingual or multilingual skills are highly desirable to cater to a diverse clientele.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Ability to work flexible hours, including nights and weekends as needed.
- A background in hospitality management is a plus, demonstrating a commitment to providing exceptional service in a fast-paced environment.
Job Type: Full-time
Pay: $17.63 - $18.12 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Seaside, OR 97138 (Required)
Ability to Relocate:
- Seaside, OR 97138: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $18