Patient Access Representatives Hillcrest Market

Job Overview
Hillcrest Market is seeking enthusiastic and dedicated individuals to join our team. This role is perfect for those who are passionate about providing excellent customer service and maintaining a welcoming environment. As a member of our team, you will play a vital role in ensuring that our customers have a positive shopping experience while helping to keep the market organized and well-stocked.

Job description

Patient Access Services Representative

We are currently interviewing at Friday, January 24, 2025 at 230pm for critical positions. Come to1120 S Utica Ave Tulsa, OK 74104 Hillcrest Medical Center OHI (Oklahoma Heart Institute) Lecture Hall.

If you are interested, please email your resume to elizabeth.mathew@ensemblehp.com and then send a text message to 903-615-7935 with your name to be scheduled an interview.

Registration Openings at all Hillcrest locations:

• Spec Patient Access, ER Registration, Night Shift
• Spec Patient Access, ER Registration, Day Shift
• Spec Patient Access, Main Registration, Day Shift,
• Financial Counselor, Day Shift, Monday-Friday 9am-6pm rotating weekends

If you are interested, please email your resume to Elizabeth.mathew@ensemblehp.com and send a text message to 903-615-7935 with your name to be scheduled for the interview.

Interview Tips:

• Please arrive ten minutes early to ensure there are no issues with finding the building, and park in front of the hospital.
• Please dress professionally (no jeans , shorts, etc).
• Be prepared to speak to your experience and ask questions about the job functions and company.

Basic Job Roles

• Patient Access Associates have to wear many different hats at any given moment. They must be proficient in many areas since everything a Patient Access Service Associate does affect patients, families, other associates, and the organization's viability. Any mistake may cause a patient safety issue, a legal issue, a customer service issue, or a revenue issue. A Patient Access associate must take every function seriously and provide service with 100% accuracy.

Basics include:

• · Being proficient with the hospital registration and ancillary computer systems. A registrar may need to know upwards of 9-15 different systems to perform job functions. Job functions include how to register the patient, how to verify insurance, how to check eligibility, how to check medical necessity, how to scan and retrieve documents in the imaging system and how to take payments and print receipts.
• · Knowing which rules, forms and questions must be applied to specific encounter types and insurances to ensure the facility remains compliant with government agencies and regulations.
• Examples include:
• · Health Insurance Portability and Accountability Act (HIPAA)
• · Emergency Medical Treatment and Active Labor Act (EMTALA)

Consent for Treatment (General Consent)

• · Patient Rights and Responsibilities
• · Medicare Important Message Notice of Privacy Practice
• · Medicare Secondary Payer Questionnaire (MSPQ)
• Patient Access is also responsible for:
• · Knowing insurance basics such as identifying commercial and government plans, understanding coordination of benefits, and recognizing when to obtain a referral, authorization, or waiver.
• · Being able to give continually excellent customer service in adverse situations. Healthcare customer service skills must include empathy and compassion.
• · Understanding and knowing how to discuss financial information and obligations and know-how and when to refer to others for help.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8, 10 or 12 hour shift
• Evening shift
• Every weekend
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

Responsibilities

• Greet customers warmly and assist them with their shopping needs.
• Maintain cleanliness and organization of the store, including shelves, displays, and checkout areas.
• Restock shelves and ensure products are properly labeled and displayed.
• Handle transactions accurately at the cash register while providing friendly service.
• Assist with inventory management, including receiving shipments and conducting stock counts.
• Address customer inquiries and resolve any issues promptly and professionally.
• Collaborate with team members to create an efficient work environment.

Requirements

• Previous experience in retail or customer service is preferred but not required.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including weekends as needed.
• Basic math skills for handling transactions accurately.
• A positive attitude and willingness to learn new skills are essential for success in this role.

Join us at Hillcrest Market where your contributions will make a difference in our community! If you are interested, please email your resume to elizabeth.mathew@ensemblehp.com and then send a text message to 903-615-7935 with your name to be scheduled an interview.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Choose your own hours
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Ability to Commute:

• Tulsa, OK 74104 (Required)

Ability to Relocate:

• Tulsa, OK 74104: Relocate before starting work (Required)

Work Location: In person

Salary : $15