What are the responsibilities and job description for the International Customer Experience Associate position at Hilldrup?
Hilldrup is seeking a detail-oriented International Administrative Assistant who under general supervision, provides a variety of clerical support and communication duties necessary for the efficient operation of the International Department. The incumbent will be responsible for sending documentation to overseas partners via email, as well as registration of orders in Movers Suite, United system and Quotes to Go.
Duties / Responsibilities :
- Registration of orders in Hilldrup Systems;
- Sending survey requests and processing, updating survey results in Mover Suite;
- Update and maintain date, notes in Movers Suite and other account systems;
- Process insurance / valuation certificates;
- Assist Customer Service and / or Operations with various administrative duties including on-books calls, pack and load check calls;
- Assist in answering the department telephones and direct calls to appropriate party;
- Sending wire and check requests;
- Assist with creating / managing reports;
- Assist with 3rd party request and parking permit puller;
- Follows up on different issues as necessary;
- Receive and save documentation in document management;
- Assist Operation team with various documents to agents, vendor etc.;
- Assist staff members with other duties as assigned.
- Performs other duties as assigned.
equired Skills / Abilities :
Qualifications
Required Education : High school diploma or equivalent work experience.
Required Experience : A minimum 1 year of relevant work experience in a business office environment.
Primary Work Location :
Hybrid Work Environment : This is a hybrid position with a split of 2 days in the office and 3 days remotely.
Why Hilldrup?
Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.
