What are the responsibilities and job description for the Licensed HVAC Service Technician position at Hiller Plumbing, Heating, Cooling & Electrical?
Our Mission
Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join Hiller
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!
- Our Family Owned & Care Culture
- OUR VALUES
- Healthy Work/Life Balance
- Established Career Paths
- Advancement Opportunities
- Year-round work – NO LAYOFFS
- 401k Plan w/ Company Match
- Employee Referral Program
- Regular Performance Reviews
- Paid Training in our state-of-the-art facility
Benefits
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Hiller Plumbing Heating Cooling and Electrical vision, mission, purpose, and values.
Responsibilities:
• Crate a care culture.
• Create a positive customer experience
• Mentor and develop apprentices
• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.
• Present repair options to include cost using the options sheet.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty processed.
• Record all material used or consumed on the job for job costing and replenishing.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Perform other duties as assigned
Position Requirements:
• Environmental Protection Agency (EPA) 608 Certification.
• A High School diploma or general education degree (GED).
• A minimum of two years’ experience preferred but not required in maintenance, troubleshooting and correcting diverse HVAC service issues.
• A valid driver’s license and approval to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and be able to read and interpret blueprints, plans, and manuals.
• Must be a team player successfully working in a team environment.
• Must have excellent customer service skills with the desire to exceed customer expectations.
• Must be able to use a computer tablet, smart phone, read a map, and follow GPS.
Physical Requirements:
• Must be able to work both indoor / outdoor conditions where the elements and temperatures vary from comfortable to extreme heat to extreme cold and dry to rain to snow at least 70% of the time.
• Must be able to retrieve ladder from top climb ladders and steep stairs.
• Must be able to stand, stoop, bend, crouch, kneel, sit, and reach for long periods of time.
• Must have the ability and be willing to work in tight spaces such as attics and confined spaces such as crawlspaces.
• Must be able to lift 50 pounds with ability to push, pull, carry and maneuver heavier items (with additional manpower or appropriate devices).
• Must be able to work from heights of 15 feet and greater from a ladder, bucket truck, or steep steps.
• Must be able to carry either a 24 or 40 ft extension ladder alone or with a fellow-coworker on most jobs.
• Must have good visual acuity.
#HillerSP
\nWe sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
Salary : $18 - $30