What are the responsibilities and job description for the Customer Service Representative I position at Hilliary Communications Llc?
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that theyre still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a clients or customers questions
- Escalating queries and concerns, when necessary
- Working with a team of CSRs and other departments to find appropriate solutions to problems
A high school diploma, excellent verbal and written communication skills, strong problem-solving abilities, active listening skills, patience, empathy, product knowledge specific to the telecommunications industry, and the ability to navigate relevant customer service systems, often including data entry skills.
Reliable Transportation
Able to pass drug screening
