What are the responsibilities and job description for the Builder Account Manager CSR position at Hillman Flooring & Design?
Hillman Flooring & Design has been providing professional, high-quality design, remodeling, and installation services to the greater Atlanta area since 1990. We’re a family-owned company and have the second generation moving forward with the same passion that has been the cornerstone of Hillman since the beginning. We are a small company focused on big results!
We are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA.
Key responsibilities:
YVpOPTMugU
We are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA.
Key responsibilities:
- Initial contact for builders and field managers with questions
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Processing new construction takeoffs using RFMS Measure estimating software.
- Developing preliminary quotes for upcoming jobs using RFMS.
- Assisting with new construction design appointments when needed.
- Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe
- Assisting field managers with scheduling needed punch work.
- Assisting with the management of new construction accounts.
- Proven customer support experience or experience as a service representative
- Strong phone contact handling skills and active listening
- Experience with RFMS, Adobe, PowerPoint, and RFMS Measuer isa plus!
- Ability to communicate with customers in a professional setting and provide knowledge about products and/or installation methods to ensure customers understand HFD processes and procedures
- Customer orientation and ability to adapt/respond to different types of individuals
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- On the job training and shadowing
- Full-Time Salary plus Commission
- Competitive benefits package
- Paid Holidays
- PTO (Vacation/Sick Days)
- A family-owned, friendly work environment
YVpOPTMugU
