What are the responsibilities and job description for the Client Services Representative position at Hills and Dales Veterinary Clinic?
Do you love animals? Are you GREAT with people? Our nationally accredited and growing veterinary practice in Kettering, Ohio is seeking receptionists. Positions include a FT (35 hours/week including Saturday mornings) and a PT (25-30 hours/week including Saturday mornings) receptionist to help us continue to provide a superior experience to our clients and patients. We offer generous compensation in a professional environment.
The receptionist is the first connection with our clients. The successful candidate will be professional, reliable and mature. They must have great communication skills (written and verbal), be computer literate, have a professional yet welcoming demeanor/appearance and a strong ability to multi-task. Four year college degree and previous customer service required; veterinary/medical experience preferred.
Examples of Job Responsibilities
Greet and welcome clients
Answer client calls
Screen and direct incoming calls and emails
Document appropriately in patient charts
Record and relay messages
Update company appointment calendars
File paperwork
Maintain inventory and restock supplies when necessary
Payments and billing services
Maintain a clean and well-organized reception area
Job Types: Full-time, Part-time
Pay: $16-$17.00 per hour
COVID-19 considerations:
Due to COVID-19 safety guidelines, selected applicants will first be interviewed by phone with an in-person interview for consideration. For the health and safety of our entire team, it is recommended an applicant wear a mask during an in-person interview.
Application questions
You have requested that really ask candidates the following questions:
- How many years of Medical Records experience do you have?
- How many years of Receptionist experience do you have?
- What is the highest level of education you have completed?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
- Paid training
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- Associate (Required)
Experience:
- Customer service: 1 year (Required)
- Medical records: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $16 - $17