Demo

Payment Processing Team Lead

Hills Bank
Hills, IA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 1/17/2030

SCHEDULE: Full-time; Monday through Friday, 8:30 am - 6:30 pm for an average of 40/week.

LOCATION: 131 E Main St, Hills, IA 52235

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!


SCOPE:

As part of the Bank's Retail Operations Team, the Payment Processing Team Lead is responsible for the support and execution of the daily processing, balancing and maintenance of payments, electronic payment products and all card products, troubleshooting errors, resolving escalated issues/errors, providing guidance to team members and managing the team's overall workflow. Along with the processing of inbound/outbound domestic and international wires, the processing and balancing of all ACH transactions and the daily processing and transmission of debit and credit card transactions, the Payment Processing Team Lead is responsible for ensuring accurate daily balancing for the Bank as well as the accurate processing of all exception items. The Payment Processing team is critical to the Bank's successful daily processing, decision making and timely handling of critical functions related to check adjustments, return items and exception processing and works to ensure adherence with both NACHA and Federal regulations. The Payment Processing team is a resource to internal staff, working in a very time driven environment that requires great attention to detail, speed and accuracy to meet daily processing and regulatory deadlines.


ACCOUNTABILITIES:

Electronic Payment Processing

  • Process incoming and outgoing wire transfers with a high degree of accuracy and within established deadlines; review requests for completeness and compliance, troubleshooting and contacting customers for verification when appropriate and collaborating with internal bank departments to identify fraud.
  • Ensure timely and accurate processing of all incoming and outgoing ACH files adhering to NACHA regulations, as well as timely processing of all ACH returns through the third party vendor, acting as a point of contact and resource for the vendor.
  • Ensure timely Xpress Transfer enrollment and collaboration with the internal support working with the customers signing up for this service.
  • Assess Death Notification Entry notifications from Federal agencies, researching and updating ACH filters to protect accounts from potential unauthorized transactions.
  • Process AFT set up as requested, ensuring accuracy.
  • Complete deposit account closing requests, ensuring that all electronic processes are deactivated to prevent bank loss or customer disruption.
  • Daily review and approval of Remote/Mobile Deposit Capture items, analyzing items for approval to mitigate fraud by proactively protecting funds and escalating high-risk items when appropriate.
  • Timely processing of all Account Analysis items and monthly creation of custom commercial account statements.

Item/Exception Item Processing

  • Responsible for the accurate processing of all return items, analyzing item and deposit activity, considering all Federal regulations as well as the impact to both customer and Bank.
  • Ensure that all deposits and payment items are properly processed and transmitted to third party processors by predetermined deadline to ensure there is no customer or regulatory impact. Act as the Bank's point of contact for third party vendors, troubleshooting or escalating issues as necessary, to ensure accurate processing.
  • Initiate and complete daily processing of internal corrections, along with both the Fedline and Bankers Bank exception items, collaborating with internal departments in order to ensure timely reconciliation and balancing of the Bank's accounts.
  • Research and respond to government reclamations of federal benefit payments including review of reclamation notices and remittance of funds to comply with US Treasury regulations.
  • Complete the daily review of pre-notification entries from originating financial institutions by validating customer accounts. Initiate Notice of Change corrections when necessary.
  • Assess Death Notification Entry notifications from Federal agencies, verify pending transactions and take action to protect accounts from potential unauthorized transactions.
  • Complete the daily monitoring, review and processing of Stop/Hold items as well as the processing of daily items related to all of the Bank's Commercial payment products.
  • Facilitate the processing of foreign check items with third parties to ensure correct conversion and reconciliation to avoid bank loss.
  • Responsible for handling the Bank's Commercial clients' payment remittances, performing standard closing procedures to ensure all images and reports are legible and the remittances meet the customers' needs.

Cards

  • Complete the accurate and timely processing and maintenance of credit card payments.
  • Maintain onsite and offsite credit/debit card inventory, track usage and forecast future needs working with internal departments to ensure delivery, set up and registration of all card products.
  • Serve as a resource for Retail staff regarding the Instant Issue card machines, troubleshooting errors and managing the Hills Branch machine.
  • Oversee the Bank's gift card program, ensuring daily balancing and card inventory.
  • Evaluate and approve customers' picture perfect debit card requests, ensuring proper controls are in place to adhere to federal regulations.
  • Process credit card applications, ensuring customers' card requests are completed fully.
  • Ensure timely response and proper maintenance of all charge off card items, collaborating with internal departments to meet regulatory timelines.
  • Initiate and respond to customer requests for credit reporting reviews and corrections related to credit card payment history.
  • Initiate and complete the monthly credit/debit card re-issues, ensuring timely reissue and receipt of all customer cards.

General

  • As part of the overall Retail Operations team, promote a positive attitude, ownership of work, collaborative spirit and willingness to assist with special projects as coverage and priorities fluctuate.
  • Participate in relevant continued education to ensure up-to-date knowledge of products offered by the Bank as well as adherence to regulations related to payment processing.
  • Manage the Bank's user access and permission administration for software associated with payment processing.
  • Actively work with the Bank's third party vendors, serving as a liaison for the bank to ensure timely processing and troubleshooting related to daily item processing and card issues.
  • Maintain accurate daily and monthly balancing of all internal accounts and GLs related to wires, ACH, credit/debit cards and item/exception items processing. Troubleshoot when necessary and work with third parties to reconcile offages timely and ensure proper documentation of monthly approval.
  • Serve as a resource for other Bank employees in regards to returns, NSF items and in-clearing items and overdrafts, credit and debit card orders/issues, wires and ACH processing.
  • Maintain a mastery of all processes and procedures related to payment processing to products offered by the bank to ensure adequate processing and department coverage.

Leadership

  • Maintain working and industry knowledge regarding NACHA and Federal Regulation best practices and drive process improvements in the payment area.
  • Utilize critical thinking skills to solve complex problems and seek solutions related to Payment Processing.
  • Establish effective working relationships at the work group level to assist with departmental leadership to ensure daily objectives are met as well as assisting with the execution and evaluation of new processes and initiatives.
  • Provide guidance and expertise in relation to Payment Processing to business line leadership, ensuring timely escalation of potential issues to appropriate levels of management.
  • Manage the department schedule, ensuring adequate coverage at all times.
  • Work with the Bank's Learning and Development team as needed to help ensure training and resource materials are up to date and clearly understood and relayed to applicable employees.
  • Guide team members on variety of complex problems related to Payment Processing, helping to identify solutions and assist in implementation of those solutions.

EDUCATION AND SPECIAL REQUIREMENTS:

  • High school diploma or equivalent required and 2-4 years experience in payment processing and/or operations at a community bank or equivalent is preferred.
  • Requires work before or after normal business hours and some overnight travel to attend various conferences, schools or training programs.
  • Current working knowledge of banking operations, laws and regulations.
  • AAP Certification or willingness to complete certification within 3 years of starting position.
  • This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.

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