Job Description
Job Overview
This position is responsible for assisting the Volunteer Senior Supervisor with performing day-to-day operational management duties for Pet Resource's Volunteer Department. This section provides routine programs and services in any of a large variety of PRC sections, with responsibility for planning, coordinating, supervising, and controlling assigned resources to achieve program objectives. The Program Coordinator will assist in training staff on proper interactions and encouragement for volunteers, coordinating outside volunteer groups, and assisting with public outreach events as needed.
The ideal candidate will have a Bachelor's Degree and a minimum of 2 years of experience directly related to the duties listed below.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note : The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Manages the day-to-day operations of the Volunteer Department, coordinates and administers assigned programs and resources.Allocates volunteers and resources to projects and program initiatives.Provides supervision, guidance, training, and motivation to assigned staff and volunteers; assigns, monitors and reviews work; evaluates performance and recommends corrective action as needed to program supervisor.Implements goals, policies, procedures, and guidelines to ensure operational efficiency and effectiveness of Volunteer Department.Interviews, recruits, and onboards new volunteers.Coordinates with other branches / sections within own organization and external agencies / departments to ensure efficient flow of communications and services.Provides consultation to customers on matters relating to volunteer opportunities.Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.Attends public outreach event on behalf of the Pet Resource Center and recruits volunteer assistance. Represents PRC with dignity and professionalism.Has emergency first responder status and must be available to work onsite or offsite during any county emergency.May present pets on television or radio programs to promote overall adoption goals and answer questions about "topics of the month".Performs other related duties as required.Job Specifications
Knowledge of the functions, services, procedures, and regulations of the volunteer department.Skill in the application of supervisory techniques.Ability to support, promote, and ensure alignment with Pet Resource's goals and vision.Ability to effectively recruit, select, develop, and retain competent volunteers.Ability to guide staff on proper volunteer interaction techniques.Ability to establish and maintain effective working relationships with others within and outside own organization.Ability to use initiative and exercise sound judgment.Ability to communicate effectively, orally and in writing.Ability to effectively manage and guide group efforts.Ability to create solutions to problems using new methods and processes.Ability to engage and support volunteers in a systematic and intentional manner to meet the organization's strategic objectives.Ability to create, communicate, deliver, and exchange information that has value to the organization.Ability to build the volunteer program's capacity through the development of volunteer skills and performance.Ability to develop mutually beneficial collaborations with organizations with common interests and goals.Ability to manage conflict, coach others, and lead the program in change management initiatives related to volunteer involvement.Ability to collect, analyze, and act upon reliable and valid data in order to engage in program monitoring and reporting.Proficiency in Microsoft Office, kennel management, and volunteer management software.Physical Requirements
The employee is regularly required to talk and hear.This position is primarily sedentary.Work Category
Heavy work - Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.
Minimum Qualifications Required
Graduation from an accredited four-year college or university; ANDOne year of experience directly related to the positions duties listed above (two years or more preferred); ORAn equivalent combination of education (not less than possession of a high school diploma / GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency / disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification :
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to :Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)2. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL).
