Job Description
JOB SUMMARY
Responsible for design, installation, setup, configuration, upgrades, and advanced complex troubleshooting for enterprise Active Directory / EntraID, Hybrid Exchange email, and various Windows and Linux servers and applications.
STARTING SALARY : $36.38 hourly and $75,670 annually
CORE COMPETENCIES
- Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals
JOB SPECIFIC COMPETENCIES
Knowledge of industry standards, characteristics, features and troubleshooting methods associated with enterprise Active Directory, Exchange email, and various Windows and Linux servers and applications.Ability to analyze root cause of problems and recommend resolution and preventative techniques.Ability to establish and maintain effective working relationships with technical and non-technical staff.Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimal direction.Ability to maintain strong attention to detail in high-pressure situations.Ability to troubleshoot systems software to support enterprise systems and applications.Ability to identify potential solutions and test them for compatibility.Ability to monitor operating efficiency of existing systems.Ability to gather technical and business requirements.Ability to assess situations and suggest improvements.Ability to document system problems and resolutions for future reference.Ability to develop and present system documentation including technical designs and network diagrams.Ability to organize, prioritize and manage projects, tasks and time to meet delivery dates.Ability to work effectively with others and provide superior customer service to end-users.Ability to project professionalism and be a role model to peers and subordinate positions.Ability to communicate effectively both written and orally to end-users, vendors, management, and peers.REPRESENTATIVE DUTIES
Note : The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Serves as technical lead for the Clerk's enterprise Windows Server environment including standard applications such as Active Directory, DNS, Microsoft Exchange email, email archiving, SharePoint, IIS, FTP, server patch management, and DevOps automation.Serves as technical lead for other production servers and appliances including Linux servers and hosted services.Analyzes needs for new servers and software; researches alternatives; works with application support staff and application vendors to identify requirements; configures new servers and installs applications in production environments; implements the server and application solution.Manages the production server environment including vendor specific applications and works with vendors and application support staff to resolve server and application problems.Analyzes data backup and retention requirements; works with customers, application support staff, and other systems administrators to implement and maintain daily and weekly backups; tests backup and restore capabilities; restores data as needed.Analyzes security requirements for systems and applications; works closely with Network and Security Administrators to implement specific security solutions such as antivirus, network access control lists, certificates, and firewall rules.Analyzes system performance using various tools; researches options to improve system performance where needed; implements improvements by tuning or upgrading servers, memory, CPU, operating system software, and storage.Proactively monitors systems, servers, and applications to identify potential problems; researches solutions using vendor support, technical documentation, and other sources; takes corrective action where needed.Researches new technology such as server hardware, system software, backup and replication software, security solutions, and disaster recovery solutions; obtains vendor quotes and proposals; submits recommendations and business justification to management for approval.Works with application support staff to plan and implement new software releases into production; participates in Change Control process by submitting Change Requests and reviewing and approving Change Requests submitted by Application Support staff.Works with Operations Staff to plan and install new server hardware and software, monitor servers and applications, document operational procedures, and respond as needed to operational alerts and events.Manages software and hardware support contracts and licenses to ensure proper vendor support and compliance with license agreements.Assists with budget process by identifying and scheduling system upgrades and replacements, planning new hardware and software purchases, and projecting ongoing maintenance costs.Plans and manages projects such as new hardware and software implementations and upgrades by developing detailed plans, schedules, task lists, and issues lists; conducts project team meetings; provides detailed written project status updates; ensures successful completion of all project work.Maintains server hardware and software inventory to include all relevant information.Performs regular software updates to ensure system security, reliability, and vendor support.Performs other duties as needed, including those performed by subordinate fiscal, financial, and / or clerical staff.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's Degree from an accredited college or university with a major in information technology or related engineering field; and four (4) years of enterprise server infrastructure experience providing architecture design, establishing technology standards, developing hardware / software solutions, and managing complex enterprise technology projects in accordance with a formal project management methodology.
If you are substituting equivalent direct experience, it should be an appropriate combination of education, training, and direct experience that would reasonably provide the job-specific competencies mentioned above.
To complete your application, please attach a copy of your academic transcripts, diploma, or certifications showing that you have attained the minimum qualifications unless you are substituting equivalent direct experience for educational requirements.
The direct experience substitutions for a degree requirement must meet the following standards :
Two years of direct experience for an Associate's DegreeFour years of direct experience for a Bachelor's DegreeSix years of direct experience for a Master's DegreeSeven years of direct experience for a Professional DegreeNine years of direct experience for a Doctoral DegreeEducation substitution for experience :
If you are substituting education for the equivalent experience, it should be an appropriate combination of education and training that would reasonably provide the job-specific competencies mentioned above.
The education substitutions for the experience requirement must meet the following standards :
Associate's Degree for two years of direct experienceBachelor's Degree for four years of direct experienceMaster's Degree for six years of direct experienceProfessional Degree for seven years of direct experienceDoctoral Degree for nine years of direct experienceCERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
Windows Server Administration - 5 or more years of experience managing a Microsoft Windows server environment including Active Directory, DNSEmail System Administration - 5 or more years of experience managing a Microsoft Exchange email system including email archiving and SPAM filtering solutionsEnterprise Encryption Technology - 2 or more years of experience managing Enterprise Encryption Technology including SSL Certificates, PGP, LDAPS, SSH, SFTPPatch Management - 2 or more years of experience managing an enterprise patch management solutionPHYSICAL DEMANDS
The work is sedentary and requires exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; may also require balancing, manual dexterity, hearing, mental acuity, repetitive motion, speaking, talking, and visual acuity.
WORK ENVIRONMENT
Work is performed in a dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position.
JOB CLASS
Unclassified - At-will Employees who serve at the pleasure of the Clerk and do not have appeal rights should they be demoted, suspended, or terminated.
CAREER PATH
System Engineer IVIT ManagerIT Sr. ManagerIT DirectorChief Information OfficerTo perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Salary : $75,670
