What are the responsibilities and job description for the FIELD SERVICE REPRESENTATIVE (TIER 1) (WRD ENTERPRISE SOLUTIONS) position at Hillsborough County, FL?
Job Overview
This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.
Salary
36,732 - $66,185
Ideal Candidate
At least one year of experience completing utility-related field service work orders in the field. Ability to work outside in the extreme conditions of Florida. Working knowledge of Microsoft Office 365 and experience working with a database program.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 1
Duties and Responsibilities
Note : The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Job Specifications
Physical Requirements
Work Category
Minimum Qualifications Required
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency / disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Salary : $36,732 - $66,185
