What are the responsibilities and job description for the Community Relations Coord (Development Services) position at Hillsborough County, Florida?
Salary:
Min: 50,668.80 Mid: $71,176.00 Max: $93,662.40
Job Overview
This position is part of the Development Services Department of Hillsborough County. The ideal candidate for this position is an excellent communicator with an extensive skill set and varied experience in many facets of mass communications. The candidate will create messaging and marketing campaigns to teach citizens and clients many aspects of the development and permitting processes by taking complicated and technical details and procedures and relating them in a manner that the public can easily understand. The candidate will be customer-driven and will keep a close coordination with the Communications and Digital Media Department. The candidate must have a keen eye for following design and branding best practices while being grammatically proficient. Experience with the Adobe Creative Suite is required. Individuals with formal education in Public Relations, Journalism, Mass Communication, Advertising, and other mass media fields are preferred. Spanish language proficiency is preferred. Photo and video experience is preferred but not required.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Formulates comprehensive program plans and strategies pertaining to developing and improving community relations.
- Coordinates studies to determine program priorities relative to fund utilization and resource allocation.
- Conducts pertinent statistical research and program analysis for community outreach activities planning to promote a positive informative relationship between county government and the community.
- Provides liaison and coordinates with other branches/sections within own organization and external agencies/departments to ensure flow of information and services; interprets and explains applicable regulations, functions and procedures.
- May prepare written and visual presentations to staff, citizen's groups, and community organizations.
- Conducts outreach through community events, community-based agencies and organizations.
- Compiles data and participates in preparing statistical analyses and reports of activities and achievements.
- May supervise and participate in the hiring of subordinate staff personnel engaged in program development, administration, and evaluation. Performs other related duties as required.
Job Specifications
- Knowledge of functions, activities, requirements, procedures, objectives and regulations of the specific program/functional area to which assigned.
- Knowledge of English grammar, punctuation, and spelling.
- Knowledge of audiovisual presentation equipment.
- Skill in conducting presentations to groups.
- Excellent time management and organizational skills.
- Ability to collect and organize data and develop presentations.
- Ability to use considerable initiative, think independently, and exercise sound judgment.
- Ability to establish and maintain effective working relations with others within and outside own organization.
- Ability to write effectively and speak eloquently.
- Ability to deal courteously and effectively with the public.
- Ability to plan, organize, and supervise the work of others. Ability to manage multiple tasks.
Physical Requirements
- Frequent sitting, typically in office environment.
- May be required to stand for long periods of time during events.
Work Category
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is considered light work.
Minimum Qualifications Required
- Bachelor's degree; AND
- Three years of experience in community outreach coordination, planning, implementing or managing community relations or community education/outreach programs; OR
- An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Salary : $71,176 - $93,662
