HCM Functional Business Analyst

Job Overview

This is a professional and strategic job responsible for performing analyses, design, and testing; and issue support and resolution. Responsibilities include maintenance, integration, and advanced support of Oracle Cloud HCM modules. Position works on the HCM support team in a fast-paced environment, utilizing a variety of tools and working collaboratively with management and staff across departments and within HR/ESQA to resolve issues and introduce continual improvements in Human Capital Management processes, workflows and tasks.

The position has primary responsibility for monitoring the Oracle Time & Labor (OTL) application and for monitoring Telestaff (Fire Rescue’s scheduling software) to ensure configurations, time types, calculations, reports and integrations result in timely and accurate payroll. Responsibilities include supporting department and agency payroll coordinators and supervisors across the organization and throughout payroll periods. Position will monitor issues, provide support and ensure the processes used to pay more than 5,500 employees belonging to 4 bargaining units, classified and unclassified and contract employees – with unique pay codes, absence plans, shifts, standby and overtime.

Minimum Qualifications

• Graduation from an accredited four-year degree granting college or university with a major in Business Management, Human Resources, Information Systems/Technology or a related field; AND
• Three to five years of experience in business analysis/HR Analytics using the specific business system applications or equivalent used by the organization; AND
• Five years of experience operating in a functional or technical related business section or department (Human Resources/Payroll/Information Technology); OR
• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below. (For education and experience only, does not include legally required Licenses or Certifications.)

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties & Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Partners with business liaisons and technical teams to determine the objectives and/or requirements of an assignment, or a project, define goals (technical and or functional) and exercise judgement in selecting methods, techniques, and evaluation criteria to achieve measurable business outcomes. Translates complex HR business issues into requirements and technical solution designs.
• Functions independently and as a team player with all ESQA analysts in order to work collaboratively to support our customers. Collaborates with both business and technical partners to meet commitments. Work through issues and challenges to complete tasks on time and on budget. Payroll Coordinators are entering or editing their Oracle Time and Labor accurately – understanding and articulating complex fast formulas developed to calculate multiple complicated complex schedules supporting employees throughout the organization.
• Works with various stakeholders to understand their requests/issues, develops solution designs, technical/functional process improvements, and drives the development, testing and implementation for Oracle Cloud HCM modules. Provides recommendations on HR business process changes based on Oracle Cloud functionality.
• Works with users to develop acceptance test scenarios, identify test data, and execute the scenarios. Troubleshoot and resolve issues and document test results.
• Performs as subject matter expert and primary point of contact for assigned systems. Provides advanced functional expertise in Oracle Cloud and complex analysis for a broad range of application issues. Responds by identifying issues, analyzing, researching and troubleshooting to identify cause. Develops/tests solutions in accordance with the change and project management process. Performs debugging and troubleshoots complex issues.
• Interprets governing laws, rules, statutes, and pay compliance including union agreements, federal guidance for FMLA, FLSA, disasters, etc. to ensure time is captured appropriately, and the appropriate Oracle HCM Cloud configuration (e.g., payroll codes, work structure) is created, tested, and implemented to ensure proper employee pay and reporting across multiple employee agencies and classifications.
• Creates, validates, performs, edits and executes complex ad-hoc reports for Oracle HCM Cloud across all modules; analyzes trends and manipulates data using available software including Oracle Business Intelligence, SQL Developer, and Microsoft Excel.
• Performs training for Oracle HCM Cloud which includes classroom and online training (MS Teams), and ad-hoc or refresher training via the phone, email or using Cross-Tec. Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.
• Performs other related duties as assigned.

Job Specifications

• Ability to build and gather technical, functional, and business requirements; ability to translate business requirements into technical requirements.
• Extensive knowledge of functionality, integrations, and interrelationships between application modules, and troubleshooting methods associated with application solutions.
• Working knowledge of Oracle HCM Cloud tables, Oracle ERP applications architecture, Oracle database tools, Web ADI, and some basic SQL knowledge; Working knowledge of Oracle's Workflows to assist in the evaluation of accuracy and completeness.
• Ability to work independently on projects and lead project teams; able to multitask and work across many cross functional teams; ability to analyze, interpret and accurately summarize complex business processes and detailed information.
• Strong verbal and writing communication skills, interpersonal skills, strong adaptability skill and strong analytical skills; ability to independently develop Functional Design documents.
• Advanced ability to organize, prioritize, and manage multiple complex projects, tasks, and time to meet delivery dates; ability to provide recommendations on configuration and setup parameters based on Oracle functionality.
• Ability to articulate technical solutions to various technical and non-technical stakeholders; ability to interact with teams including senior management.
• Strong reporting skills using Oracle Business Intelligence, SQL Developer, as well as ability to utilize Microsoft Excel and Microsoft PowerPoint.
• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs; proficient at developing and executing business process specific test scenarios.
• Demonstrated ability to work in a fast-paced team environment that coordinates with internal customers to help support and enhance business systems and processes; ability to work collaboratively with business users.
• Critical Thinking : Knowledge of problem-solving techniques. Knowledge of interrelationship and interfaces of computer software. Working knowledge of County standard computer equipment and software. Ability to prepare short- and long-range plans using procedures such as time/flow process charts, critical path analysis and Sigma Six basic principles.
• Decision Making: Ability to collect, organize and evaluate data in order to develop logical solutions. Ability to communicate effectively, both orally and in writing. Ability to develop, review, and edit technical application documentation. Ability to work effectively with others.
• Communication : Internal communication: Requires regular contact with personnel from multiple agencies and departments. Requires the handling of delicate relationships and complex situations. External communication: Requires the handling of extremely sensitive relationships in complex situations.
• Strategic Planning : Involved with strategic planning for the establishment of a continuous, iteratively improving process of planning, building and running solutions that are aligned to business requirements.
• Managerial/Operational Skills : Skill in reacting positively to ad-hoc or emergent tasks. Skill to perform under pressure and time constraints. Skill in the management of multiple tasks/projects at one time. Skill to persevere to find solutions to problems or workarounds. Skill to work independently and within a team. Skill to communicate effectively. Skill for personal development and self-study.
• Leadership : Ability to facilitate meetings and training in support of customers. Ability to provide support to multiple complex agencies. Lead small to medium projects.
• Analytical Ability : Ability to review, analyze and provide recommendations to complex issues.
• Managing Complexity : Ability to organize, prioritize, examine, and analyze complex issues by methodically breaking down the issue and reviewing it from multiple levels in order to develop a break/fix and/or workaround solution.

Physical Requirements

• Occasionally intermittently sitting, standing, bending or stooping. Occasionally requires light lifting. Normal office situation for seeing and hearing. Occasionally drives a vehicle.
• The work is performed in normal office environment, including teleworking, and involves mostly sitting at a desk, and occasionally standing during presentations or events. Occasionally requires travel, including overnight stays.

Work Category

• Sedentary Work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.