What are the responsibilities and job description for the Supervisor - Tier 1 (Accounts Receivable) (Public Utilities) position at Hillsborough County, Florida?
Job Overview
Incumbents in this classification performs the duties of the function and performs first line supervisory field work.
Salary
$44,990 - $78,769
Ideal Candidate
The ideal candidate will have strong written and verbal communication skills, and the ability to read, comprehend, and apply job-related rules, policies, and procedures. Experience processing and monitoring fiscal transactions related to customer billing, payments, and accounts. Experience with analyzing and reconciling revenue. The aptitude to use software to quickly and accurately enter data. Intermediate to advanced work in Excel required to assist in monthly analytics.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 1
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Determines priorities, schedules and assigns work as required.
- Implements management decisions through the work of subordinate employees.
- Solves problems within the team related to work assignments.
- Provides hands-on advice and assistance on work processes, best practices and subject matter expertise to subordinates.
- Assists in the review and development of routine procedures to insure timely and accurate accomplishment of established operational goals.
- Supervises and trains assigned staff, evaluates performance and initiates corrective action as needed.
- Assesses staffing needs and assists in the recruitment of staff.
- Maintains required documentation and completes reports.
- Attends meetings as required.
- Participates in performing the actual work of the unit and substitutes for subordinates as needed. Performs other related duties as required.
Job Specifications
- Knowledge of the functions, services, procedures and regulations of the assigned functional unit.
- Skill in the application of supervisory techniques.
- Ability to interpret and explain laws, statutes, regulations and other directives.
- Ability to proof own work and the work of others.
- Ability to prioritize work of the team. Ability to prepare and maintain records and reports.
Physical Requirements
- While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
- Occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee on occasion may be required to climb or balance; stoop, kneel, crouch, or crawl.
- Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Category
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Minimum Qualifications Required
- Graduation from high school or possession of a GED Certificate; AND
- 4 years of experience directly related to the position duties;
OR
An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
- Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
- Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
- Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
- Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
- Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
- Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Salary : $44,990 - $78,769
