What are the responsibilities and job description for the Supervisor(Tier 2) - Field Services position at Hillsborough County, Florida?
Job Overview
Incumbents in this classification performs the duties of the function and performs first line supervisory field work.
Salary
$55,099 - $96,449
Ideal Candidate
The ideal candidate will have a minimum of two years of supervisory experience managing a team of three or more personnel or over two years of experience with the Hillsborough County Water Resources Field Service team. Additionally, they will possess at least two years of experience with Oracle’s Customer Cloud Service (CCS) or Customer Care and Billing (CC&B) systems or over three years of experience in any other mobile workforce management system. This includes knowledge of billing functions and the ability to analyze and resolve billing issues. A minimum of one year of experience completing utility-related field service work orders in the field is also required.
A strong candidate will have extensive knowledge of the subdivisions within the Hillsborough County Utilities service areas and at least one year of experience managing and supporting Advanced Metering Infrastructure (AMI) systems within a utility environment. They will demonstrate an understanding of the relationship between meter reading and billing operations, as well as the ability to set priorities and allocate resources to maintain customer, meter, and usage data within Oracle’s CCS system.
The ideal candidate will exhibit strong interpersonal skills and possess the ability to read, comprehend, and apply job-related rules, policies, and procedures. They will be skilled at providing guidance, training, and motivation to assigned staff while fostering a collaborative and productive work environment. Additionally, they will be proficient in managing day-to-day tasks for a team of 3 to 10 field staff, assigning, monitoring, and reviewing staff work daily while also working collaboratively alongside the team.
Strong organizational and time management skills are essential. The candidate must also have the ability to work outdoors in extreme weather conditions, ensuring operational efficiency and service continuity.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 2
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Determines priorities, schedules, and assigns work for a large team of employees or multiple teams.
- Implements management decisions through the work of subordinate employees.
- Supervises and coordinates activities and projects between multiple teams.
- Assists in resolving operational and administrative problems and provides direction regarding unusual or complex problems.
- Recommends new policies, procedures and systems to improve team operations.
- Supervises assigned staff, evaluates performance and recommends corrective action as needed.
- Assesses staffing needs and assists in the recruitment of staff.
- Identifies training needs and conducts or supervises on-the-job training sessions for subordinates.
- Maintains required documentation and completes reports.
- Initiates and attends meetings as required.
- May participate in performing the actual work of the unit and substitutes for subordinates as needed. Performs other related duties as required.
Job Specifications
- Knowledge of the functions, services, procedures and regulations of the assigned functional area.
- Skill in the application of supervisory techniques and supervision of large or multiple teams.
- Ability to define tasks and milestones to achieve objectives.
- Ability to establish and maintain effective working relationships with others within and outside own organization.
- Ability to communicate effectively orally and in writing.
- Ability to use initiative and exercise sound judgement. Ability to collect, organize and evaluate data to develop logical conclusions.
Physical Requirements
- While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
- Occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee on occasion may be required to climb or balance; stoop, kneel, crouch, or crawl.
- Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Category
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Minimum Qualifications Required
- Graduation from high school or possession of a GED Certificate; AND
- 4 years of experience directly related to the position duties; two years of which must have been in a supervisory or lead worker/team leader capacity;
OR
- An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
- Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
- Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
- Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
- Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
- Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
- Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Salary : $55,099 - $96,449
