Transportation Route Scheduler (Sunshine Line)

Job Overview

Transportation Route Scheduler and coordinator for door-to-door transportation service. Develops, analyzes and modifies paratransit route schedules, dispatches Paratransit Minibus Operators and vehicles using automated scheduling and dispatching software; ensures adequate and appropriate vehicles and operators are available for service demands; provides daily route performance supervision and monitoring of assigned operators. Helps ensure the Department maintains compliance with Federal, State, and local service requirements.

Starting Salary

$39,312 - $51,105

Benefits

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Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
  
  

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Works independently to design, analyze, and modify transportation routes to maximize operator and vehicle resources for route efficiency using computer aided scheduling/dispatching systems, telephones and other communication systems.
• Manages computer data regarding all vehicle routing and scheduling assignments.
• Dispatches operators daily, modifies schedules based upon trip times and destinations to meet service standards and on time performance; coordinates and assigns proper vehicle type to specific routes, based upon capacity and special needs.
• Coordinates transportation service with external customers/ partner agencies to ensure transportation needs are met and service issues, special accommodations and time adjustments are properly addressed.
• Effectively communicates with operators, customers, and other members of the public daily.
• Coordinates efforts in response to urgent situations e.g. vehicle breakdowns, accidents and passenger concerns.
• Participates in emergency evacuation and disaster recovery efforts.
  
  

Job Specifications

• Knowledge of federal, state and local practices, procedures, ordinances, statutes and regulations governing special needs transportation.
• Knowledge of Hillsborough County roads and streets, traffic flow patterns and other affecting elements.
• Knowledge of providing service for people with disabilities, use of proper etiquette, and special accommodations relating to transportation.
• Knowledge of paratransit scheduling techniques, concepts, and best practices.
• Knowledge of the mission, goals and objectives of their unit.
• Ability to communicate effectively and persuasively with others; both orally and in writing.
• Ability to work effectively, independently and collaboratively in a team environment.
• Ability to evaluate information and use good judgment in complex circumstances to determine best courses of action.
• Ability to read, comprehend, and apply job related rules, policies and procedures.
• Ability to work flexible hours that may vary based on operational needs.
• Knowledge of computer related software.
• Skilled in the use of various office equipment.
• Skilled in developing efficient paratransit route schedules.
  
  

Physical Requirements

• Sitting for extended periods of time in an office environment using a computer and other office and communication equipment throughout the workday.
  
  

Work Category

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to lift, carry, push pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other criteria are met.
  
  

Minimum Qualifications Required

• Graduation from high school or possession of a GED Certificate; AND
• One-year work experience as a route scheduler or dispatcher; and one year operating a passenger vehicle for hire or nonprofit organization transporting passengers; OR
• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
• Possession of a valid Florida Driver's License.
  
  

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

• Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
• Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
  
  

Career Progression

Employees that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.