Paratransit Scheduler II

POSITION PURPOSE:

Coordinates with the Superintendent of Paratransit Operations on all issues that pertain to the scheduling of Paratransit and Flex service. Manages the collection and analysis of operational data for scheduling, run cutting, the bidding process, and implementation of run bids Paratransit and Flex services. Tabulates, gathers, and analyzes operational data necessary to evaluate service delivery.

ESSENTIAL JOB FUNCTIONS:

• Designs and implements standard operating procedures regarding computerized software systems for Paratransit and Flex services.
• Creates the daily manifests for Paratransit and Flex runs using the match and batch modules in Trapeze; confirms resource availability with Dispatch.
• Supports schedule changes and related Van Operator bids as specified by bargaining agreements and deemed necessary by the Authority, for Paratransit and Flex, to include final rostering, daily run-cutting and creation of work assignments.
• Using Trapeze, develop, edit, and maintain polygons, maps, and other data features as necessary; set service parameters such as system speed, vehicle capacity, load times, holidays, factor weights, barriers, and run times.
• Monitors Flex run times and time points through schedule adherence checks from operators. Determine service adjustments based on analysis of manpower, vehicle considerations and financial implications.
• Conducts a minimum of three general bids within the Van Operations Department each year for Paratransit and for Operator running times for Flex Runs.
• Creates and maintains subscription trip templates in the database including up to and over 4,000 subscription trips; monitors and maintains subscription templates schedules for changes for holiday, vacation stops, suspensions of service and expired eligibility.
• Works closely with Dispatch/Operators for service optimization.
• Plans for new Paratransit and Flex service changes; support service planning for modified or increased services by identifying increased needs for Paratransit resources and the impacts, both financial and capital, to the Paratransit system. Analyzes Paratransit and Flex overall performance for meeting performance standards and recommends improvements that would best serve the Authority and the community.
• Participates in professional related external organizations and functions.
• Coordinates with the Director of Van Operations on the preparation of presentations for Route Review meetings. Coordinates joint activities with adjoining transit authorities.
• Serves from time to time as Project Manager or project team member on a variety of subject matter expertise organizational projects or stretch assignments as assigned by the Portfolio Steering Committee (PSC) of the agency Project Management Office (PMO). These assignments will implement broad strategic and organizational agency goals.

MARGINAL FUNCTIONS:

• Performs other work-related duties as assigned.

REQUIREMENTS:

Education and Experience:

• Associates Degree in a related field or two years of related field experience for each year of college.
• Five (5) years of related experience and/or four years of analytical data entry experience.
• A minimum of two (2) years of experience with transit or transportation scheduling, trip booking or dispatching software is required.
• Position requires nonstandard working hours.

Machines, Tools, & Equipment Used:

• Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for both data entry, word processing, and/or accounting purposes.

Licenses/Certifications:

• Must be able to obtain a valid Florida Driver's License within 10 days of hire.

QUALIFICATIONS:

Knowledge, Skills and Abilities:

• Transportation - including public transit and Paratransit experience in the planning/scheduling thereof.
• Principles, practices, and procedures of public transit / Paratransit routing and scheduling.
• Relevant bargaining agreements and organizational policies and procedures which govern and impact rostering, run cutting, and the assembly of work assignments and route schedules.
• Geographical area of City and County; as well as HART schedules and routes.
• Computer software systems, their applications to batching, Run-Cutting and Customer Service needs. (Trapeze Software, Microsoft Office Suite, Mapping Software)
• Knowledge necessary to make responsible recommendations that impact the budget
• Knowledge necessary to prepare and/or process purchase orders.
• Rules, regulations, procedures and functions of the Authority.
• Standard office practices, procedures and equipment.
• Excellent verbal, written and interpersonal skills with ability to prepare clear and concise written reports.
• Ability to determine own approach for completing work, given general guidelines.
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
• Ability to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills.
• Ability to follow specific procedures that may result in interaction with co-workers, citizens, or other individuals; may be required to make a few decisions regarding position's activities and priorities.
• Ability to work in a responsive environment where co-workers or citizens present problems for resolution; responsible for determining the problem and creating an individual solution for the issue.
• Ability to organize and prioritize work to meet deadlines.
• Ability to formulate written and oral reports from statistical data.
• Ability to work under stress and with interruptions.
• Ability to interact positively with a variety of personalities internally and externally.
• Strong organizational and analytical skills.
• Ability to work independently on complex projects.
• Ability to maintain strict confidentiality.
• Ability to interact positively.
• Ability to perform accurate calculations.
• Ability to meet attendance and punctuality requirements.
• Ability to be a flexible, effective team leader/player.
• Ability to accurately memorize and retain details.
• Ability to work in a timely fashion on multiple concurrent tasks with frequent interruptions.
• Ability to conduct oneself so that they are not a threat to themselves or others.
• Ability to work varied hours and days.
• Ability to work under pressure and perform in a courteous manner.
• Ability to follow established safety and security procedures.

Physical Demands/Work Environment:

• Work is performed in a standard office environment.
• Ability to hear, see, speak, and perceive color, depth and texture.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
• May be exposed to potentially intimidating and/or unreceptive members of the public; may occasionally be exposed to dangerous machinery, extreme weather conditions, extreme noise and physical harm.

It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:

• Adhering to stated policies and procedures relating to health and safety, security, and quality management.
• Recognizing and reporting all accidents and hazardous conditions.
• Assisting in the development of workplace safety procedures for their respective departments.
• Promoting workplace safety procedures within their department.
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance: HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.