What are the responsibilities and job description for the Office Assistant/Ortho Representative | Hillsdale Medical Supply position at Hillsdale Hospital?
Work Schedule
8:30 am - 5:00 pm Monday through Friday
Benefits
- Insurance: medical, prescription, dental, vision, life, disability
- Paid Time Off: vacation, sick days, personal days, holidays
- Retirement: 403(b) with match
- Education assistance and continuing education
Qualifications
- High school diploma or equivalent required; must be from an accredited institution and meet the Michigan Merit Curriculum requirements.
- Must be able to read, write, speak and comprehend English.
- Previous experience in an office or retail setting preferred.
- Excellent interpersonal skills including the ability to communicate effectively with a variety of individuals such as physicians, patients, family members, insurance carriers, vendors and the general public.
- Should be proficient in the use of standard office equipment to include: multi-line telephone, fax machine, photocopier and the like.
- Able to operate computer equipment and be familiar with Microsoft Word, Excel, Power Point and other computer applications.
- Must embrace vision, mission, values and culture of HCHC. BLS certification required.
- Medical terminology preferred.
- A current Michigan driver’s license, availability of a car for business use on a daily basis and proof of auto insurance is required.
- The ability to lift or manipulate weights in excess of 100 pounds is inherent within this job.
Responsibilities
- Receives and coordinates staff/patient telephone calls, case contacts and related communications. Answers incoming calls professionally, courteously and competently.
- Is familiar with Medicare, Medicaid and other insurance’s billing procedures and coverage criteria. Takes referrals and verifies patient insurance. Makes sure billing information is correct.
- Fits and takes care of C-pap and Bi-pap set up. Coordinates and delivers oxygen, concentrators and supplies to patients in their homes in the home oxygen van. Tracks oxygen tanks and makes home visits for concentrator checks as needed.
- Assembles and maintains clinical records in accordance with agency policy. Performs filing of agency clinical documents as needed. Obtains and orders forms, office supplies and oxygen supply as needed.
- Logs patient complaints as required and follows-up on them in accordance with policy and procedure.
- Maintains required activity reports. Performs performance improvement activities as required. Prepares for surveys and inspections as required by CMS and any other regulatory/ survey/accreditation bodies as required.
- Participates in in-services, education programs, other meetings as appropriate. Takes on call as needed.
- Keeps current with regulations and requirements. Participates in hazmat training including safety in the home, on the road and in the office. Understands and trains on respiratory supplies and equipment.
- Markets to physicians and their staff as needed, building relationships and keeping them current on any changes or new supplies and equipment.
- Makes entries in the computer and provides necessary information so that the CMN is appropriately filled in and ready to be processed.
- Works to have the signed CMN back within 30 days as needed.
- Performs follow up phone calls on patients on service as needed.
- Is knowledgeable regarding cultural diversity factors, safety and infection control precautions and the Q Improvement process.
- Maintains favorable attendance. Reports absences in accordance with the Employee Handbook in the manner prescribed by the Department Manager.
- Maintains professional growth and development through attendance at seminars, workshops, and other means to keep abreast of latest trends in the field of home oxygen, DME, reimbursement, regulatory agencies.
- Completes mandatory education and employee health screening on a timely basis.
Why Hillsdale Hospital
- Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment.
- Additionally, Hillsdale Hospital is a 2022, 2023, and 2024 Detroit Free Press Top Workplace in Michigan!
Equal Opportunity Employer
