What are the responsibilities and job description for the Customer Solution Center Agent position at Hilltop Holdings?
Job Description
Benefit highlights : 11 Paid Holidays, 15 days of PTO, 401k Matching, Health Benefits, and more!
The Customer Solution Center Agent will answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations. Will provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary.
Responsibilities
- Answers large volume of customer calls and inquiries concerning products, services, notices, statements, etc. related to associated Bank items including, but not limited to, (inquiries will typically be about checking and savings accounts, time deposits, loans, Visa check cards, internet banking, and wire transfers, etc.).
- Greets and assists customers in a friendly, professional manner.
- Ensures customers experience service beyond expectations and that the information provided is thorough and accurate.
- Continually maintains working knowledge of all relevant company software, products, and services required to effectively answer customer inquiries.
- Responsible for closing each call by typing a closing summary that will include the outcome of the call, including what the call was about, whether the call had to be transferred to another department, or if the call was processed entirely by the Agent.
- Other duties as assigned.
Qualifications
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
About Us
PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.
Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.
PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.
PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.
To learn more, please visit us online at plainscapital.com / about.
