Job Description
- This position is responsible for the ongoing review of mortgage loans, branches originated and processed within the company
- The objective is to evaluate compliance with state and federal requirements, agency and investor regulations, as well as, established internal operating policies and procedures
- This position is independent of the production, underwriting and closing departments
Responsibilities
Perform pre-close, post-close and / or targeted loan reviews on a regularly determined timeframe based on agency or investor requirements releasing any known defects to the area of responsibility (AOR)Establish and adhere to annual audit schedules; assess timely and accurate completion of tasks and documentationProcess daily requests and confirm or deny actions taken to address known loan defects; determine if the loan meets eligibility and underwriting requirementsCoach, mentor and assist staff with answering questions pertaining to auditsValidate underwriting decisions were adequately derived with all documentation required to support the decision was contained within the electronic loan fileReview appraisals for accuracy and completeness; provide effective performance feedback based on results of reviewsEstablish and maintain tracking documentation and tools, as well as final action summariesMonitor action reports; take appropriate steps when necessary to address findingsMaintain communication with internal and external contacts; identify issues and communicate findings to management or appropriate personnelUtilize internet sites for research and source informationMay conduct onsite audits of individual branches which requires travel monthlyOther duties as assigned or requiredQualifications
High School Diploma requiredMinimum 5 years mortgage processing, underwriting, servicing, production, or combination of experience depending on specialty area of quality control focusKnowledge of HUD, NMLS Registry, customer privacy and other mortgage related regulatory licensing and legal requirements preferredExcellent communication skills, both verbal and writtenDemonstrated ability to interact effectively with various levels within the organizationAbility to demonstrate excellent detail orientation, critical thinking and analytical skillsStrong detail orientation and analytical skillsAbility to meet deadlines and adapt quickly to a rapidly changing environmentStrong PC skills, including Microsoft Office suiteDemonstrated judgment and decision making abilityStrong customer service orientationDisplays time management, organizational and problem-solving skillsAbout Us
PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we've been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.
Award-Winning Culture
Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.
7 2023 Energage Top Workplaces in the USA111 2023 Energage Top Workplaces in Financial Services1Top 25 2023 Fortune Best Workplaces for Women™2Top 25 2023 Fortune Best Workplaces in Financial Services™2Top 50 2023 Fortune Best Workplaces for Millennials™211 2023 Fortune Best Workplaces in Texas™2Scotsman Guide 2024 Top Workplaces3 (Editor's Pick)7 2023 Dallas Morning News Top Workplaces4Key Facts About PrimeLending
Established in 1986Part of Hilltop Holdings Inc. (NYSE : HTH) a diverse financial services company11 2023 Top Retail Volume, Scotsman Guide15 2023 Top Overall Volume, Scotsman Guide3400 purchase, renovation, refinance and reverse mortgage productsNational lender with coverage in all 50 states2023 Best-in-Class Lender in 4 categories by MortgageCX5Branches located in 42 states96% customer satisfaction rating64.9 national average star rating on Google22,000 five star Zillow reviews1Energage Top Workplaces Awards
2Great Place to Work
3Scotsman Guide
4The Dallas Morning News
5MortageCX
6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1 / 1 / 23-12 / 31 / 23.
About the Team
Our Quality Control area oversees systematic processes and procedures to ensure accurate, compliant loan files. We mitigate risks, maintain regulatory compliance, and protect the interests of PrimeLending and borrowers. We play a critical role in delivering an outstanding customer experience by offering ongoing training and education for mortgage operations team members to keep them updated on regulations, compliance, and best practices. Continuous training improves their understanding of quality control processes and enhances their ability to identify and address potential issues.
