Senior Business Analyst - PMO (Project Management Office)

Hilltop Holdings is looking to hire a Senior Business Analyst in the PMO (Project Management Office).

The Senior Business Analyst in the PMO (Project Management Office) is responsible for delivering business value through successful elicitation, prioritization, documentation, and validation of requirements for system implementations and business process improvement efforts that support multiple business lines. This role manages the business and technical requirements, user acceptance testing, training material development and delivery, and assists with facilitation of change management for large, complex, and/or high-profile projects. From initiation to completion, the Senior Business Analyst is accountable for the business requirements, facilitation and delivery of quality project deliverables, and obtaining the appropriate stakeholder reviews and sign-offs. Critical to the success of this role is the individual’s ability to manage stakeholder expectations, synthesize multiple business lines’ needs into a common requirement package, identify integration opportunities, control project scope, assist with facilitating business change management and communications, and escalate project risks and issues as appropriate. This role will work on multiple projects at a time with varying levels of complexity.

Responsibilities

• Effectively elicit, document, prioritize, validate, and align business and technical requirements with project goals and objectives for large, complex IT and business process projects ensuring scope management and collaboration with sponsors, team members, and cross-functional experts.
• Facilitate project proposals, feasibility studies, vendor selection/recommendation, and cost-benefit analysis.
• Create rich visuals illustrating business process flows including but not limited to current & future state
• Foster productive working relationships and manage expectations with business & technical team members and project stakeholders.
• Organize BA work across multiple projects in order to achieve project delivery expectations and business benefits.
• Identify opportunities and provide recommendations for process improvements.
• Provide data analysis for integration requirements and reporting needs.
• Lead requirement reviews and facilitate sign-offs with project stakeholders.
• Collaborate with developers and 3 rd party providers to ensure understanding of the requirements and assist with issue resolution and root cause analysis.
• Facilitate user acceptance testing from creation of test scripts, stakeholder participation and completion through traceability and integration with quality assurance for tracking and validation of remediation.
• Develop training and change management materials and facilitate training as appropriate for the project.
• Ensure assigned project deliverables and milestones are completed on-time, within budget, and meet quality standards.
• Escalate risks and issues promptly to the project manager.
• Assist in the development, maintenance, and training of business analysis methodologies, techniques, best practices, and organizational standards
• Occasionally lead and manage designated projects from inception through stabilization utilizing the Hilltop Holdings project management framework and SDLC.
• Assist with RFP/RFI preparation and evaluation for vendors and 3 rd party solutions
• Assist the project manager to ensure compliance with internal/external policies and regulations
• Coach/mentor less experienced business analysts in alignment with Hilltop’s standards and best practices
• Other functions as needed.

Qualifications

• Must be eligible to work in the U.S. without sponsorship now or in the future.
• Must be able to report to our North Dallas office @ 18111 Preston Road, Dallas, 75252, and on occasion our other DFW locations as needed for stakeholder meetings without the need for relocation assistance.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience or education.
• Proficient in the use of the Microsoft Office Suite, Azure DevOps, SharePoint, Visio and/or Lucid Chart/Spark
• Significant experience in support for retail, or commercial, banking institution.
• 5 years of experience developing business requirements for vendor implementation, software development, and infrastructure deployment projects of varying complexity.
• Ability to prioritize and manage workload for multiple, simultaneous projects.
• Proven ability delivering business requirements within multiple delivery frameworks to include waterfall, agile, etc.
• Fluent in application programming, database design, and technical architecture.
• Experience identifying business process improvements and managing the training and change management associated with the implementation.
• Skilled in analyzing and interpreting business problems to determine the best solution or course of action.
• Strong leadership, organization, and relationship management skills.
• Excellent verbal, written, and interpersonal communication skills with proven ability to influence/interact with all levels of the organization and external business partners.
• Facilitate meetings and present complex information clearly and concisely.
• Process-oriented self-starter with strong attention to detail, and works well in a team environment.
• Experience identifying and monitoring technical and operational risks.
• International Institute for Business Analysis (IIBA) Certification desired.
• Financial Services industry experience desired.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit www.hilltop-holdings.com.

About The Team

The Project Management Office (PMO) at Hilltop Holdings is a central hub for effective project execution and oversight. Our department is responsible for driving successful outcomes across various initiatives. With a team of highly skilled professionals, we bring together expertise in project management methodologies, strategic planning, and efficient resource allocation. Our PMO serves as a valuable support system, working closely with project teams and stakeholders to define objectives, establish timelines, and ensure alignment with organizational goals. We provide guidance, tools, and frameworks to enhance project efficiency, monitor progress, and mitigate risks. With a focus on collaboration and communication, we foster strong relationships across departments, enabling effective coordination and problem-solving. The PMO at Hilltop is committed to delivering projects on time, within budget, and with the highest level of quality, making a tangible impact on the success of our organization.