Senior Project Manager - PMO (Project Management Office)

Hilltop Holdings is looking to hire a Senior Project Manager in the PMO (Project Management Office).

The Senior Project Manager (PMO) is responsible for initiating, leading, and ensuring successful outcomes for large, complex, and dynamic Salesforce projects. This role involves acting as a liaison between multiple business lines, cloud vendors, and IT teams across the organization, providing effective leadership towards a defined project plan.

Critical to the success of this role is the ability to manage stakeholder expectations, identify integration opportunities, control project scope, and execute change control procedures when necessary. Additionally, the Senior Project Manager will plan and develop business change management and communications, and escalate project risks and issues as appropriate. At times, this role may also involve leading, directly or indirectly, other project managers, business analysts, and QA analysts.

Responsibilities

• Lead and manage multiple, large, complex Salesforce project initiatives from inception through stabilization, utilizing the Hilltop Holdings project management framework and software development lifecycle (SDLC).
• Facilitate the development of project proposals, feasibility studies, vendor selection/recommendation, and cost-benefit analysis for Salesforce projects.
• Foster productive working relationships with all project stakeholders, including business and technical team members, and effectively manage their expectations.
• Ensure project deliverables and milestones are completed on time, within budget, and at the required level of quality.
• Diligently manage scope throughout Salesforce projects and, when necessary, execute change control procedures to formally document the resulting impacts to project scope, timeline, and/or budget.
• Communicate progress, including achievement of developmental milestones, and conduct regular team meetings to discuss Salesforce project status and issues, including summaries for executives.
• Develop and revise complex project plans for Salesforce initiatives, focusing on resolving issues and escalating as necessary to meet timelines.
• Maintain a schedule of Salesforce project deliverables, schedules, and budgets. Assist in the preparation of design documents, technical and functional documents, and other project reports.
• Plan, supervise, and control the execution of all business, technical, and administrative functions of assigned Salesforce projects.
• Mobilize company resources through liaison with support departments to complete effective, quality work on Salesforce projects.
• Standardize project management practices across the organization, ensuring that all Salesforce project activities from design to deployment are performed within the allotted schedules and that final deliverables meet quality standards and expectations.
• Develop targeted communications for various levels within the organization, discover and escalate critical risk factors, and mentor colleagues and leadership on Salesforce projects.
• Stay abreast of industry best practices and the latest developments in the project management field, particularly related to Salesforce.
• Partner with internal and external auditors as well as federal and state examiners to ensure proper controls are enforced on Salesforce projects.
• Additional duties may be assigned as required.

Qualifications

• Must be eligible to work in the U.S. without sponsorship now or in the future.
• Must be able to report into our North Dallas Office (18111 Preston Road, Dallas, 75252), or our Downtown Dallas Office (717 Harwood Street, Dallas, 75201), or our Las Colinas/Irving Office (6221 Riverside Drive, Irving, 75039) based upon stakeholder meetings without the need for relocation assistance.
• Bachelor’s degree in Business or related field required.
• Project Management certification (CAPM or PMP) strongly preferred.
• 5-7 years direct experience in project management and business analysis required. Must have experience managing multiple complex projects simultaneously. Financial services industry experience a plus.
• Experience in M&A (Merger and Acquisition) projects a plus.
• Must be proficient with creating flowcharts, project plans, and formal business documents.
• Strong computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom systems and applications; Must be proficient in Visio.
• Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of individuals across the company as well as external business partners. Must also have refined professional presentation skills and experience communicating with and presenting to executives.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong attention to detail and high level of accountability.
• Must have proven leadership skills including mentoring and coaching other team members. Previous experience directly supervising employees strongly preferred.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit www.hilltop-holdings.com.

About The Team

The Project Management Office (PMO) at Hilltop Holdings is a central hub for effective project execution and oversight. Our department is responsible for driving successful outcomes across various initiatives. With a team of highly skilled professionals, we bring together expertise in project management methodologies, strategic planning, and efficient resource allocation. Our PMO serves as a valuable support system, working closely with project teams and stakeholders to define objectives, establish timelines, and ensure alignment with organizational goals. We provide guidance, tools, and frameworks to enhance project efficiency, monitor progress, and mitigate risks. With a focus on collaboration and communication, we foster strong relationships across departments, enabling effective coordination and problem-solving. The PMO at Hilltop is committed to delivering projects on time, within budget, and with the highest level of quality, making a tangible impact on the success of our organization.