Office Manager

Job Title : Medical Practice Manager

Overview :

The Medical Practice Manager is responsible for overseeing the daily operations of a medical practice, ensuring efficient administrative processes, high-quality patient care, and compliance with regulatory standards. This role requires a proactive leader who can manage staff, optimize workflow, and drive continuous improvement within the practice.

Key Responsibilities :

• Operational Management :

Oversee daily operations of the practice, including scheduling, patient flow, and facility management.

• Monitor policies, procedures, and standards to ensure optimal efficiency and patient satisfaction.
• Coordinate with clinical and administrative teams to resolve issues and streamline processes.
• Financial Oversight :

Work closely with accounting and billing departments to address any discrepancies or financial challenges.

• Human Resources and Staff Management :

Recruit, hire, train, and evaluate staff performance.

• Develop staff schedules, manage conflicts, and promote a positive work environment.
• Ensure ongoing professional development and adherence to HR policies.
• Compliance and Quality Assurance :

Ensure the practice complies with all local, state, and federal regulations, including HIPAA and OSHA guidelines.

• Oversee quality assurance initiatives, including patient safety programs.
• Maintain updated knowledge of industry standards and implement best practices.
• Patient Relations and Community Outreach :

Act as the primary point of contact for patient concerns, feedback, and service improvements.

• Develop strategies to enhance patient experience and foster a patient-centered environment.
• Engage with the local community to build the practice’s reputation and partnerships.
• Technology and Data Management :

Oversee the use of electronic medical records (EMRs) and other health IT systems.

• Analyze data and report to Senior Executives.

Qualifications :

• Proven experience in medical practice management or a similar administrative role within a healthcare setting.
• Strong understanding of healthcare regulations.
• Proficient in using or learning electronic health records (EHR) systems and other practice management software.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Bachelors degree preferred but not required based on experience.

Preferred Skills :

• Experience with quality improvement initiatives and patient safety programs..
• Ability to manage multiple projects simultaneously with strong organizational skills.
• Familiarity with HR management and conflict resolution techniques.

Working Conditions :

The Medical Practice Manager will typically work in the office setting within a clinical environment. Occasional evening or weekend work may be required to meet deadlines or address urgent issues. The role involves significant interaction with staff, patients, and external partners, requiring excellent communication and a customer service mindset.