What are the responsibilities and job description for the Supervisor, Operations position at Hilltop Securities?
Hilltop Securities is currently looking to hire an Operations Supervisor within Retirement Plans in Dallas, Texas. The Operations group is a collection of sub-departments which is responsible for everything after an account is opened or a trade occurs. The Operations group's responsibilities include opening customer accounts, account maintenance, receiving and delivering money and securities to customers, and many more.
Job Requirements
- High school diploma or equivalent
- College Degree preferred.
- Three to five years back-office Operations experience with specific department experience in Retirement Operations.
- Series 99 required. Series 7 preferred or obtained within 6 months.
- Prefer individuals with certifications such as QPFC and CEBS.
- Ability to understand the complicated nature of investment, RMD, and tax consequences of IRA plans on a brokerage platform.
- Previous supervisory or Team lead experience preferred of at least 1 year
- Customer focused with strong interpersonal and communication skills
- Proficiency with Microsoft Excel, Word, Outlook and back office systems
- Detail oriented with the ability to prioritize workload to meet daily deadlines
- Quick learner, team player with ability to work well in fast paced environment
- Strong analytical skills
- Able to work additional hours and/or flexible shift assignments when needed.
- Accustomed to working in a fast-paced, team oriented environment
- Strong communications skills, both oral and written and effective interpersonal skills.
- Ability to work well independently and prioritize tasks.
Essential Functions
- Performs supervisory activities including ability to lead and motivate staff. Hire staff and address performance issues as necessary.
- Resolves or recommends solutions to complex problems.
- Responsible for non-routine activities/transactions by drawing on multiple information sources and understanding multiple effects of a transaction.
- May have extensive contact with internal and external customers to identify, research and resolve problems.
- Metric driven individual with ability to improve the client experience and operating environment.
