What are the responsibilities and job description for the Ticket Office Cashier position at Hilltop Ski Area?
Position Summary
Ticket Office Cashiers are responsible for maintaining Customer Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS), and loss prevention in adherence to all Company Policy/Store standards.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Ensuring that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of Customer Service.
- Primarily responsible for answering telephones, handling cashier transactions, stocking retail, and performing other clerical duties.
- Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements
- Assisting in floor moves, merchandising, display maintenance, and lodge housekeeping.
- Maintaining the inventory and informing the supervisor of stocking needs; ensuring re-stock is done promptly.
- Assisting coworkers and supervisors with administrative duties
- Adhering to all company policies, procedures, and practices including signing, pricing, and loss prevention
- Performing accurate company-required recordkeeping
- Resolving customer problems, such as customer complaints
- Informing customers of prices, anticipated closures and any additional information needed by customer.
- Accurately and efficiently completing all sales transactions and maintaining proper cash and media accountabilities at POS registers
- Communicating customer requests to management
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Prior cashier experience preferred.
- Basic knowledge of POS systems
- Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
- Ability to multi-task
- Ability to work in a team environment and take direction from management and supervisors.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear and communicate with guests. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee frequently accesses all areas of the store including selling floor, stock area, and register area; the ability to climb ladders. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.