What are the responsibilities and job description for the Leasing Professional (Multifamily) position at Hillwood?
Company Overview:
Hillwood was founded in 1988 by Ross Perot, Jr. in association with the Alliance Texas project – a 26,000-acre master-planned community which has been hailed as one of the best mixed-use developments in the world. Today, Hillwood is consistently ranked as one of the top real estate investment firms in the world and has a strong track record of successfully developing and acquiring real estate assets throughout North America and Europe.
Position Summary:
Hillwood Properties' Multifamily division is looking to hire a Leasing Professional to support our multifamily properties in the AllianceTexas Town Center. This individual will be responsible for leasing and marketing expertise, delivering exceptional customer service while reaching property objectives.
Responsibilities:
- Consistently portraying a clean, neat, well-groomed professional appearance, following the Hillwood dress code at all times.
- Reliable transportation is required to conduct marketing, attend meetings, off-site training, and picking up supplies for resident and community events.
- Keep informed and comply with all company policies and procedures as outlined in the Operations Manual.
- Assist in off-site and on-site promotions, including assisting and attending resident functions.
- Assist with planning and implementing resident retention and renewal programs.
- Implementing community marketing plans.
- Assist prospects in a positive and professional manner utilizing the industry standard benchmark questions.
- Greet, pre-qualify, identify needs, tour and follow up with all prospects within 24 hours of visit.
- Executing lease files within 72 hours of approval, following quality checks outlined in the Hillwood lease file check list.
- Maintain detailed knowledge of the community and its amenities.
- Keeping updated with the sub-market with a full understanding of the marketplace.
- Keep informed of changes in Fair Housing laws, rules, and regulations through annual training seminars.
- Attend educational events and seminars on a quarterly basis.
- Completing Grace Hill courses outlined in training schedule.
- Consistently maintains professionalism, courtesy, and helpfulness while representing Hillwood properties to residents, prospects, and co-workers.
- Assist with filing, service request follow up, order supplies, responding to messages and emails before the end of the day.
- Walking units 24-48 hours prior to move-in.
- Walking tour paths to show units / mini models.
- Completing open / close duties as outlined in checklist.
- Assisting with property inspections.
- Must be available for overtime, weekends, holidays, and evening work as needed.
- Assisting Property Manager with administrative functions
- Reporting maintenance problems through work order system.
Required Skills/Abilities:
- Ability to read, write, and comprehend the English language.
- Excellent verbal and written communication and interpersonal skills.
- Basic knowledge of office equipment
- Leadership and team building skills.
Education and Experience:
- High School education or equivalent.
- Bachelor’s degree preferred.
- Previous experience in property management and leasing preferred.
Physical Requirements:
- Frequent walking, bending, stooping, squatting, kneeling, climbing on stairs, sitting, lifting, and carrying items weighing 20 lbs. or less.
- Frequent writing, typing, using finger dexterity, receiving and giving verbal and written communications.
EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent, and it may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take additional responsibilities without notice.
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