What are the responsibilities and job description for the Hilti Store Representative position at Hilti North America?
Job reference: WD-0034017
Hilti Store Representative
Baltimore
What's the role?
The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts to drive customer engagement and provide a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
Reconcile opening, closing, and annual physical inventories for the Hilti Store
Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order and up to Hilti brand standards
Utilize Hilti's different computer software to increase customer interactions and warehouse functions
Perform other duties as assigned
Every Hilti employee is welcomed to participate in the Mentor as you Grow program that was developed by employees, for employees.
What do we offer?
Other than the ongoing training & mentoring mentioned above, you'll be given everything you need to excel in your role. You'll receive a generous compensation package for the work that you do with the possibility to earn bonus for going above and beyond. You'll get great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want) educational reimbursement, health and wellness days - the list goes on.
We also offer many opportunities to develop your career in various departments of interest (which we think is a pretty unique perk) alongside the possibility to work internationally in any of the 120 countries we operate within if you decide that's the path you'd want to take.
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $46,000 - $50,000 with bonus of $5,000 to $6,000 quarterly
Why should you apply?
Let's face it, we know there are lots of other companies out there, however, we have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. Throughout the program you will work with leaders who not only understand our business but have a passion for people development and helping others achieve greatness.
What you need is:
Hilti Store Representative
Baltimore
What's the role?
The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts to drive customer engagement and provide a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
Reconcile opening, closing, and annual physical inventories for the Hilti Store
Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order and up to Hilti brand standards
Utilize Hilti's different computer software to increase customer interactions and warehouse functions
Perform other duties as assigned
Every Hilti employee is welcomed to participate in the Mentor as you Grow program that was developed by employees, for employees.
What do we offer?
Other than the ongoing training & mentoring mentioned above, you'll be given everything you need to excel in your role. You'll receive a generous compensation package for the work that you do with the possibility to earn bonus for going above and beyond. You'll get great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want) educational reimbursement, health and wellness days - the list goes on.
We also offer many opportunities to develop your career in various departments of interest (which we think is a pretty unique perk) alongside the possibility to work internationally in any of the 120 countries we operate within if you decide that's the path you'd want to take.
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $46,000 - $50,000 with bonus of $5,000 to $6,000 quarterly
Why should you apply?
Let's face it, we know there are lots of other companies out there, however, we have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. Throughout the program you will work with leaders who not only understand our business but have a passion for people development and helping others achieve greatness.
What you need is:
- High School Diploma or GED required; Bachelor's Degree preferred or equivalent work experience
- Ability to lead change and adapt to a fast paced, dynamic environment
- Ability to gather and analyze appropriate information to develop and implement effective strategies
- Excellent problem-solving and decision-making skills
- Strong presentation skills
- Ability to multi-task
- Ability to grow a loyal customer base in a retail setting while strengthening the company's position and market share
- Ability to analyze information to help identify targeted customers and create business plans to identify customers' potential where gaps exist in current purchasing habits
- Ability to properly care for and maintain company assets (e.g. company product)
- Ability to effectively demonstrate the proper use of Hilti products to customers
- Ability to work with all departments to be a successful Hilti Store Representative (materials management, logistics, credit, marketing, technical services, and customer service)
- Understanding of MS Office to manage, analyze, and develop business plans to effectively grow sales
- Understanding of the process for getting things done in a matrix organization
- Basic understanding of sales through multiple channels
- Basic understanding of consultative selling techniques
- Mechanical aptitude preferred
- Some experience with reading and understanding construction documents preferred
