What are the responsibilities and job description for the Reimbursement Specialist/Collections Specialist position at Hilti North America?
The Hilti Jobsite Management Specialist role delivers management services to Strategic Partner customers on their construction projects. This position is responsible for inventory management of tools on hand, supporting development and fulfillment of the VIP and Champion 2020 Sales Strategies for our Strategic Partner Customers.
Key Responsibilities
- Manage Jobsite Trailer placement on jobsites, schedule jobsite visits for maintenance, including cleaning, reconciliation, and min/max adjustments of consumables on hand in designated cages per service level agreement
- Perform monthly cycle count of tools on hand via SAP/ONTrack and report results with customer and relevant Hilti team members
- Manage tools for repair collection, processing, order entry, shipping, and return to jobsites per service level agreement
- Communicate orders to customer Purchasing teams, update new or replacement tools in Fleet Inventory, and enroll in ONCheck, maintaining battery stock in working order
- Work closely with Hilti Dedicated Delivery Service or other 3rd party delivery services regarding material movement to and from jobsites, including tool repairs and storage boxes
- Update service level needs from customers and communicate to Hilti back office for billing
About Us
Hilti is a global company committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide innovative solutions that impact buildings, roads, and infrastructure people rely on every day.
Career Opportunities
This role gives you the opportunity to help shape the future of construction. We will give you the tools you need to succeed through hands-on integration training and support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in over 120 countries.
Requirements
- 2 years of job site experience or Hilti Channels experience preferred
- Proven ability to manage customer relationships and service interactions required
- Basic understanding of Hilti order entry and inventory control processes preferred
- Experience with web-based software (SAP and ONMechanical inclination preferred
We are an equal opportunity employer and welcome qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
