What are the responsibilities and job description for the Executive Housekeeper position at Hilton Albany?
Job Description
Job Summary: Supervises all housekeeping and laundry staff. Responds to and services guest’s needs in a friendly, courteous and efficient manner. Responsible for the inventory of all amenities and guest supplies needed by the housekeeping staff. Plans and assigns all housekeeping work.
Responsibilities:
• Adhere to all Vision Hospitality Group, Inc. and property specific brand standards.
• Schedule housekeeping staff in accordance with occupancy forecasts.
• Responsible for hiring, training, and supervising all housekeeping and laundry staff in coordination with General Manager.
• Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment.
• Personally checks all guest rooms after they have been cleaned daily.
• Inspect rooms and public area for cleanliness and adherence to Vision/Brand Standards.
• Reports all discrepancies found on the night auditor’s room report. Reports all incidents or strange occurrences that could be an indication of misdemeanors. Ensures that all key cards are returned to the secure designated area or front desk.
• Maintains the lost & found section and records associated with it daily.
• Controls all linen and uniforms. Takes monthly inventories of all linen. Orders required linen and supplies when necessary with the approval of General Manager.
• Knowledge of other departments, willingness to help – a team player.
• Act a liaison between front desk and housekeeping, and maintenance and housekeeping.
• Handles guest questions and comments in a friendly and courteous manner.
• Reward, discipline, and evaluate staff in a timely manner.
• Knowledge of OSHA procedures and training.
• Maintain a clean and attractive work area, uniforms, employees, and person.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must be CPR certified, MSDS trained, and completed brand specific training program.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Necessary Skills:
• Have a valid driver’s license and dependable transportation available.
• Must be able to communicate effectively by writing, telephone and personal meeting situations.
• Must be able to work a flexible schedule.
• Must be organized, honest, and work well with others, and have an outgoing personality.
Physical Requirements:
• Must be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds.
• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Must speak in a clear, understandable voice and hear at a basic level, and understand English.
• Must be able to handle heat and stress.
• Must be comfortable using a step stool or ladder.
• Must be able to use/lift arms for up to 8 hours.
Relocation packages are not available for this position.
Qualifications
Must be located in Wilmington, NC
Must have hotel housekeeping experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Relocation not available for this position.
