Director of Rooms

Overview
Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office, Concierge, Guest Recognition, PBX, & Housekeeping to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

• Approaches all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintains high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
• Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintains a warm and friendly demeanor at all times.
• Responsible for the proper efficient and profitable functioning of the Front Office
• Maximizes room revenue and occupancy by effectively controlling rates and availability
• Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order
• Ensures proper staffing at all times
• Ensures that Quality Standards policies and rules are properly understood and followed through
• Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets
• Controls and analyze departmental costs to ensure performance is within budget
• Performs all aspects of personnel and training functions including hiring performance appraisals counseling coaching training disciplinary action etc.
• Ensures and maintain a very high standard of personal hygiene behavior and grooming standards of staff
• Attends daily morning briefings and any other Management meetings as scheduled
• Analyzes rate discrepancy reports to ensure room revenue control
• Handles all guest complaints and comments relating to the department tactfully
• Participates in required M.O.D. program as scheduled.
• Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
• Ensures all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
• Maintains a professional working relationship and promote open lines of communication with managers employees and other departments.
• Works closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
• Operates all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
• Monitors proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
• Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
• Greets and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
• Ensures implementation of all Aimbridge Hospitality policies and house rules.
• Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
• Ensures correct and accurate cash handling at the Front Desk.
• Attends monthly all-employee team meetings and any other functions required by management.
• Attends weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
• Obtains all necessary information when taking room reservations.
• Follows and enforces all Aimbridge Hospitality hotel credit policies.
• Ensures employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
• Focuses the Guest Services Department on their role in contributing to the guest service scores.
• Monitors all V.I.P.'s special guests and requests.
• Maintains required pars of all front office and stationary supplies.
• Reviews daily Front Office work and activity reports generated by Night Audit.
• Reviews Front Office log book and Guest Request log on a daily basis.
• Familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
• Conducts meetigs according to Aimbridge Hospitality standards as required by management.
• Other duties as required.
• Access to back of house areas of the hotel and sensitive information
• Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises including the Hotel Safe Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement

Skills

• Strong customer service orientation with a passion for hospitality.
• Proven experience in hotel management or a similar role within the hospitality industry.
• Excellent supervisory skills with the ability to lead diverse teams effectively.
• Proficiency in managing phone systems and other communication tools.
• Knowledge of front desk operations and guest services protocols.
• Familiarity with human resources practices related to hiring, training, and employee development.
• Experience in budgeting and financial management within a hotel setting.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Strong problem-solving skills with the ability to handle guest complaints professionally.

Join our team as the Director of Rooms where you will play an essential role in shaping unforgettable experiences for our guests while leading a dedicated team committed to excellence in service.

Job Type: Full-time

Pay: From $85,000.00 per year

Schedule:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Baton Rouge, LA 70801 (Preferred)

Ability to Relocate:

• Baton Rouge, LA 70801: Relocate before starting work (Preferred)

Work Location: In person

Salary : $85,000