What are the responsibilities and job description for the Banquet Server position at Hilton Beachfront Resort & Spa Hilton Head Island?
Summary:
This is a highly visible and key role responsible for the successful set-up, service, and tear down of all Banquet events to include coffee breaks, 3-meal dining, and bar operations. This person is responsible for assisting the Banquet Captain in the successful ownership and operational execution of Banquet Functions and duties.
Responsibilities:
- Meets and exceeds customer expectations.
- Communicates effectively with customers, co-workers and supervisors.
- Attends work on time as scheduled and adheres to attendance policy.
- The primary responsibility of the Banquet Server is to provide the highest quality of service at all times to guests.
- Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean silverware, clean china with no chips or cracks; clean glassware. Properly cleans and fills table complements (salt and pepper, sugar, bread baskets etc)
- Knows the menu for each function served and is able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
- Keeps station neat and clean during service. Constantly patrols assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures. Checks on the Guest.
- Serves food, coffee, water and other beverages to customers, refills beverages as needed.
- Receives customer order for any food or beverage that varies from the set menu.
- Refers complaints on food to service to the Banquet Manager.
- Performs all opening and closing side duties assigned. Cleans function room and back of house areas during and after banquet functions.
- Returns all reusable table complements and condiments to be cleaned and refilled.
- Assists the Captain in breaking down buffet or other special food service tables and equipment.
- Sets up, serves and breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
- Assists Captain in setting up buffet and other special food services tables/stations.
- Greets and serves guests, following guidelines for “Aggressive Hospitality” and all other details of our policies and procedures regarding the service of food and beverage.
- Follows all guest check and money-handling procedures when serving a la carte and beverage orders.
Job Types: Full-time, Part-time, Contract, Seasonal
Pay: $9.00 - $19.00 per hour
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $9 - $19
