What are the responsibilities and job description for the Hotel Night Auditor- Full Time position at Hilton Birmingham at UAB?
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you! Overview:
Responsible for overseeing the financial aspects and daily operations during the overnight shift.
ESSENTIAL FUNCTIONS:
- Organize the shift, and review and complete the following: remaining reservations, verify that all contingency reports have been run, audit and balance reports from day shifts, resolve discrepancies with departments out of balance, verify no-shows and complete a walk report (if necessary).
- Reconcile daily financial transactions.
- Answering phones, scheduling wake-up calls and taking reservations.
- Greet and process guest check-ins and check-outs, handle reservations and ensure accuracy in billing and accounting records. Provide the highest quality of service to guests at all times.
- Respond to guest inquiries and address any issues that arise during the night. Communicate with next shift associates by logging pertinent information through hotel’s pass-along system.
- Perform all other duties deemed necessary by management.
REQUIREMENTS:
- Previous Hotel Front Experience is a plus.
- Able to lift and move items weighing up to 50 pounds.
- Neat, professional appearance.
- Able to stand for long periods.
- Proficiency with reservation and accounting system.
- Friendly, helpful attitude toward guests and other staff members.
- Attention to detail.