What are the responsibilities and job description for the Front Desk Agent position at Hilton Boca Raton Suites?
A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.
Job Description
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guest out of the the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints
- Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
- Deliver and maintain Hilton's Brand Standards.
Job Requirements
- Applicants must possess excellent customer service and computer skills
- Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
- Ideal candidate has previous OnQ and hotel experience
Benefits:
- Vacation, Sick and Holiday Pay
- 401(k) with company match of 4%
- Medical, Dental, Vision and Life Insurance
- Short and Long Term Disability
- Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
- Hilton Team Member Travel Discounts
- Free Uniforms, Safety Shoes and Team Member Parking
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.
Experience
Required- 1 - 2 years: Customer Service or Hospitality Industry
Education
Required- High School or better
Skills
Required- Customer Service
- Multi-Tasking
- Problem Solving
- Time-Management
- Detail Oriented
- ONQ
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest