What are the responsibilities and job description for the Director of Housekeeping position at Hilton Boca Raton?
The Director of Housekeeping is responsible for directing and administering the entire Housekeeping operations to ensure overall cleanliness meets or exceeds hotel and brand standards while continuing to have Housekeeping deliver outstanding guest service while maintaining financial profitability.
This position manages the largest department in the hotel and thus the Director of Housekeeping needs to possess strong leadership skills for the planning, organizing and executing of the responsibilities of the department, as it effects the flow of the available guest rooms ready for sale in the hotel and guests' overall impression of cleanliness for the hotel.
Specifically, the Director of Housekeeping would be responsible for:
Ensure and maintain cleanliness, service and brand standards of guest rooms, public spaces, restrooms, meeting spaces and offices in accordance to federal and state health and safety standards.
Lead, direct and administer all Housekeeping operation to include, but not limited use of hotel and brand systems, budgeting and forecasting, labor control and productivity, inventory control, department management, policy and procedure implementation and enforcement of hotel, safety and security guidelines and policies.
Inspire, monitor and develop team member performance to include but not limited to providing supervision and professional development, scheduling, training and adherence to hotel and brand standards, conducting counseling and performance evaluations and delivering recognition and rewards.
Communicate effectively with all departments for seamless guest service and guest satisfaction.
Ensuring Housekeeping is OSHA, Federal and State Compliant regarding personal protection and proper usage, storage and disposal of cleaning chemicals, hazardous supplies, and other occupational items. Is current on the latest housekeeping technology.
Requirements:
- A minimum 2-3 years of hotel Housekeeping management experience
- Able to work highly flexible and frequently changing work schedule based on business demands including Saturdays, Sundays, Holidays, early mornings and evenings.
- Hilton Hotel Experience or Major Brand Experience (Preferred)
- Bachelor's Degree Preferred or Equivalent combination of education and experience.
- Excellent Customer Services and Problem Resolution Skills
- Detail Oriented, Self-Motivated and Ability to Multi-Task
- Experience with Birch Street (Preferred)
- Experience with HotSOS (Preferred)
- Spanish and/or Creole Speaking (a Plus)
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.
