What are the responsibilities and job description for the Supervisor - Housekeeping position at Hilton Boston Logan Airport?
Hilton Boston Logan Airport
A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :
- Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Assess inventory of, assign for cleaning and inspect rooms
- Verify and report status and / or discrepancies of rooms
- Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
- Communicate and coordinate with Engineering / Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and / or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
Qualifications - External
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :
In addition, we look for the demonstration of the following key attributes :
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
About Hilton Boston Logan Airport :
The possibilities are endless with a career at Hilton, the #1 Hospitality Company ranked by Great Place to Work. Come for the job, thrive in your career, and enjoy the journey of Making the Stay. As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.A covered walkway directly connects us to Boston Logan Airport terminals A and E, and our free 24-hour shuttle covers all terminals, the subway, water taxi, and car rentals. Downtown Boston is four miles away, and Fenway Park is seven miles from our hotel. We have an indoor pool, 24-hour fitness center, and park-and-fly options.