What are the responsibilities and job description for the Restaurant Server position at Hilton Charlotte Airport?
Hotel:
Hilton Charlotte Airport2800 Coliseum Centre DriveCharlotte, NC 28217Restaurant ServerFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Executive Chef, Banquet Manager or All Purpose Manager
Equipment: Uniform
Work Performed:
The Restaurant Server will be tasked with the following duties, responsibilities, and assignments:
Schedule dining reservations and arrange parties or special services;
Ensure prompt and courteous service to guests;
Answer telephone calls and process phone orders;
Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items;
Take food and beverage orders, relay orders to kitchen, and serve food to guests;
Coordinate amenity delivery request in connection with the kitchen department;
Monitors tables in assigned section ensuring all guests are served;
Address guest complaints;
Collect and process guest payments;
Totals receipts at end of shift to verify sales and clear cash register;
Ensures tips are reported properly for tax processing;
Clear dirty table settings and prepare table for resetting;
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
Inspect dining room serving stations for neatness and cleanliness;
Assist service staff as necessary to service guests in a timely manner;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Preferred Prior Experience:
Six (6) months of previous customer service, restaurant and/or cashier experience
Preferred Education:
High school diploma or equivalent
Required Licenses/ Certification:
Food Safety Training certified or become certified within first 60 days of employment.
Alcohol Awareness certified or become certified within first 60 days of employment
Preferred Technology:
Previous experience with Micros operating system
Physical:
Able to lift a minimum of 50lbs
Able to bend and squat repeatedly
Able to walk and stand for duration of scheduled shift
Other:
Flexible to work day, early morning, evening, weekend and holiday shifts. We are seeking dedicated candidates for both the AM and PM shift.
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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.
Including:
✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer
But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70 hotels nationwide, you can grow your future the way you want.
Ready to take the next step? Join a team that values you and your future!
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
