Night Auditor

SUMMARY: The Night Auditor often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for guest registration, room assignments and key control responsibilities. The Night Auditor will maintain the Resort standards.

The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen attentively to understand requests.
• Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation.
• Verify and swipe credit cards for authorization using electronic acceptance methods.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler checks, and other forms of payment.
• Post charges to guest rooms and/or house accounts as needed.
• Post and reconcile banquet, and outlet postings.
• Promptly answer the telephone using positive and clear English communication.
• Input messages into the computer.
• Retrieve messages, mail and facsimiles for guests as requested.
• Remain calm and alert, especially during emergency.
• Close guest accounts at the time of check out.
• Ensure guest stay was enjoyable.
• Research and perform revenue audit function.
• Upon completion of audit, input information into general ledger system.
• File paid invoices in night audit packs.
• Research and respond to charge inquiries on a timely basis.
• Send copies of guest folios on a timely basis via fax or mail.
• Other projects as assigned.

SECONDARY JOB FUNCTIONS

• Provide safety deposit boxes for guests while adhering to operating procedures.
• Preform wake up calls as needed.
• File registration cards in suite number order.
• Operate facsimile machine to send, receive and log incoming transmissions.
• Notify guests of incoming faxes using the message function on the computer.
• Other duties as assigned by the supervisor and/or manager.

Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Prior training in guest relations
• One year Accounting experience preferred

JOB REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills and excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to provide legible communication and directions.
• Must be able to Compute basic mathematical calculations
• Must be able to prioritize, organize and follow up.
• Must be able to maintain confidentiality of pertinent hotel data.
• Must be able to provide clear and pleasant telephone communication.
• Must be able to perform job functions with minimal supervision.

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

_____________________________ _____________________________ ____________

Employee Signature Name (printed) Date

Oak Brook Hills Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran’s status, disability, or any other legally protected status.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $19