What are the responsibilities and job description for the Room Service Server PM position at Hilton Cincinnati Netherland Plaza?
Hilton Cincinnati Netherland Plaza - 35 W 5th St. Cincinnati, Ohio 45202
2nd Shift Position - 2:30 PM - 11:00 PM, must be available weekends.
As a Room Service Server PM, you will be essential in delivering outstanding hospitality and guest services to enhance the dining experience for our hotel guests. Your core skills in food service, food handling, and guest relations will ensure timely and accurate order delivery. Your knowledge of food safety will contribute to maintaining high standards. With a focus on customer satisfaction, you will utilize your relevant skills to provide exceptional service in a fast-paced environment. Join us in creating memorable dining experiences!
*$1000 new hire bonus for new external candidates - Full Time Associates
Bonus paid as follows:
After 30 days - $200 | After 60 days - $200 | After 90 days - $200 | After 180 days - $400
Benefits:
- Free Meal!
- Medical, Dental, Vision
- Short Term Disability
- Supplemental Life Insurance
- Vacation, Sick Days
- Hilton Team Member Travel Discount!
- Pet Insurance, Identity Theft Protection, Accident Insurance
- and much more!
Responsibilities:
- Assist in ensuring that room service complies with sanitation and safety standards for guests and employees.
- Monitor product quality and guest satisfaction in room service. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.
- Interact with customers to determine needs, satisfaction and resolve conflicts.
- Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
- Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
- Immediately input order information into system, allowing kitchen staff to begin preparation; note any special requests clearly.
- Answer calls for pick-up of trays and/or tables and direct bus persons to retrieve items.
- Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
- Maintain clean and organized workstation.
- Keep track of orders and are being handled promptly.
- Performing general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
- Perform other duties as requested, such as special guest requests.
Qualifications:
- Basic knowledge of food and beverage preparations and service standards.
- Knowledge of all menu items and accompaniments.
- Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Night shift
Supplemental Pay:
- Tips
Application Question(s):
- Are you at least 19 years of age or older?
- Were you referred by current employee, if so what is their name?
- Are you available to work weekends and holidays?
Experience:
- Food service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Salary : $200
