What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Hilton Cocoa Beach Oceanfront Hotel?
Job Summary:
The Front Desk Supervisor provides leadership to the front desk team, ensuring guests receive excellent customer service at all times.
Essential Job Functions:
Communicates clearly with staff and provides guidance on their tasks.
Greets guests with a friendly, professional attitude and assists with check-ins and check-outs.
Handles guest registration, room assignments, and key coding, ensuring smooth check-in processes.
Manages payments, including credit cards, cash, and vouchers, and posts charges accurately.
Responds promptly to phone calls and messages, and handles guest requests for mail, packages, etc.
Resolves guest complaints, researches issues, and takes action to solve problems, offering solutions like revenue allowances when necessary.
Prepares for group arrivals, manages online billing, and ensures smooth check-in/check-out flow.
Trains new front desk agents and ensures they follow hotel procedures.
Monitors staff attendance, addresses performance issues, and ensures staff follows hotel policies.
Takes responsibility as Manager on Duty when needed, handling various tasks across different shifts.
Ensures safety and security procedures are followed and reports any issues to management.
Maintains a professional appearance and assists other team members as needed.
Knowledge, Skills & Abilities:
High school diploma or equivalent is preferred.
2 years of experience in front desk and supervisory roles.
Strong communication skills and ability to handle customer service challenges.
Good math skills and ability to use a computer system to manage guest accounts.
Ability to work with hotel software and manage different forms of payments.
Physical Demands:
Ability to stand for long periods (95% of the shift).
Ability to lift up to 25 pounds and perform light physical tasks (e.g., bending, reaching).
Frequent interaction with guests, including talking, hearing, seeing, and smiling.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Cocoa Beach, FL 32931 (Required)
Ability to Relocate:
- Cocoa Beach, FL 32931: Relocate before starting work (Required)
Work Location: In person
