Assistant Front Desk Manager

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Why You Will Enjoy This Job
You’re the Assistant Front Desk Manager. You play a key role in supporting the Front Office Manager and ensuring that well-trained, highly motivated staff provide exceptional guest service. Your experience guides you in knowing when to empower the team and when to step in and provide support. Under your careful watch, operations run smoothly and efficiently, all while staying within budget. If you have what it takes, this could be the perfect opportunity for you!

As Assistant Front Desk Manager, You Will:

• Support the Front Office Manager in overseeing daily operations to ensure seamless guest experiences.
• Assist in training, mentoring, and motivating the Front Office staff to uphold high service standards.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Help monitor daily revenue and expenses to minimize loss and manage costs.
• Collaborate with other departments to ensure coordinated guest service and resolve operational issues.
• Manage scheduling and shift coverage for Front Desk staff.
• Act as Manager on Duty in the absence of the Front Office Manager.

Fundamentals:

• Minimum of 2 years of experience in a supervisory or team lead role within the hospitality industry (e.g., hotel, resort, or related setting).
• Strong knowledge of hospitality operations and front office procedures.
• Excellent verbal and written English communication skills; a second language is a plus.
• Ability to handle cash or credit transactions with proficiency in Microsoft Office and Excel.
• Familiarity with general office equipment and cash register operations.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Free Employee Meal
• Room Discounts
• Employee Food and Beverage Discounts

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.