Complex Group Sales Manager

The Hotel Complex Group Sales Manager is responsible for driving sales and revenue growth for a multi-faceted dual hotel complex for our Hilton Columbia Center and Hampton Inn Columbia Historic District Properties. This role involves developing and implementing strategic sales plans, cultivating client relationships, to achieve sales targets and maximize occupancy rates across various segments, including group corporate, association/convention and events. The Complex Sales Manager plays a key role in promoting the hotel complex's offerings, enhancing its competitive position in the market, and ensuring exceptional service delivery to clients and guests. 

About Us 

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

PASSIONATE – Passionate with the spirit to serve.  

EXCELLENCE – Committed to excellence that inspires results.  

ADAPTABLE – Adjust, adapt, and overcome.  

COMMUNITY – Creators of a collaborative community invested in growth.  

HUMBLE – Humble, trustworthy, and transparent. 

WHAT YOU’LL DO 

Develop and execute comprehensive sales strategies and action plans to achieve revenue goals and market share objectives for the hotel complex. 

Identify target market segments, key accounts, and business opportunities, and prioritize sales initiatives accordingly. 

Monitor market trends, competitor activities, and customer preferences to inform strategic decision-making and sales forecasting. 

Cultivate and maintain relationships with existing and prospective clients. 

Conduct regular sales calls, meetings, and presentations to promote hotel complex services and offerings, address client needs, and secure business opportunities. 

Negotiate contracts, pricing terms, and service agreements with clients, ensuring alignment with hotel complex revenue objectives and profitability targets. 

Foster a culture of collaboration within the sales team, promoting teamwork and sharing of best practices. 

Participate in trade shows, industry events, and networking activities to promote the hotel complex and generate leads. 

Monitor and analyze sales performance metrics, booking patterns, and market demand trends to optimize pricing strategies and revenue yield. 

Implement dynamic pricing strategies, special promotions, and packaging deals to drive incremental revenue and maximize room revenue potential. 

Collaborate closely with other departments within the hotel complex, including operations, revenue management, catering, and guest services, to ensure alignment of sales initiatives with overall business objectives. 

Communicate effectively with internal stakeholders to coordinate resources, address client needs, and resolve operational issues in a timely manner. 

Generate regular sales reports, forecasts, and performance analysis to track progress against sales targets, identify opportunities for improvement, and measure ROI of sales initiatives. 

Utilize sales data and market insights to identify emerging trends, customer preferences, and competitive threats, and adjust sales strategies accordingly. 

EDUCATION AND EXPERIENCE  

2-3 years of hotel sales experience or equivalent industry experience or equivalent combination of education and work experience. Knowledge of Hilton systems and Delphi a plus.  

Exceptional verbal and written communication skills.  

Ability to cultivate a productive team that embodies PEACH.  

Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.  

Ability to work overtime and/or irregular hours.  

WHY Hilton Columbia Center and Hampton Inn Columbia Historic District:

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.  

• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!  

• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!  

• Medical, Dental, and Vision coverage. 

• Paid vacation time.  

• 401k Retirement Plan. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Must be able to stand for prolonged periods of time.  

Must be able to lift up to 15 pounds.  

Must be able to navigate various departments of the organization’s physical premises.  

TRAVEL:  

Less than 5%  

AFFIRMATIVE ACTION/EEO STATEMENT:  

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

ADDITIONAL INFORMATION:  

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.  

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.