Front Desk Agent

The Hilton Fort Wayne is hiring!

We are currently looking for fun, energetic, team players to join our team at the Front Desk. This position requires the following:

**Candidates must be willing to have a very flexible schedule to work mornings, mid-shift, evenings, night audit (as needed), weekends, and holidays**

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Any other duties / tasks as requested by management.

Full-Time Benefits are available and include paid time off, vacation, holiday pay, medical, dental, vision, STD, and life insurance. Team members are also eligible to participate in the Hilton Team Member Travel Program which entitles you to significant hotel discounts and benefits at all properties with in the Hilton Family of Hotels.

Previous experience with Hilton OnQ Management System is ideal, but not necessary.'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 20-40

Work Location:

• One location

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• Rotating weekends
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $15