What are the responsibilities and job description for the Hilton Front Desk Agent position at Hilton Fort Wayne at the Grand Wayne Convention...?
The shift we are looking to fill is Part-Time 3pm-11pm
The Hilton Fort Wayne at the Grand Wayne Convention Center is hiring! **Candidates must be available to work weekends, and holidays as needed**
Previous experience with Hilton OnQ Management System is ideal, but not necessary.
We are currently looking for fun, energetic, team players to join our team at the Front Desk. This position requires the following:
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Any other duties / tasks as requested by management.
Team members are also eligible to participate in the Hilton Team Member Travel Program which entitles you to significant hotel discounts and benefits at all properties with in the Hilton Family of Hotels after 90 days.
Communication method(s) used:
- Phone
- Chat
- In person
Work Location:
- One location
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
Application Question(s):
- Are you available to work 3pm-11pm?
Ability to Commute:
- Fort Wayne, IN (Required)
Work Location: In person
Salary : $15
