What are the responsibilities and job description for the Overnight/Evening Front Desk Ambassador position at Hilton Garden Inn Amarillo?
**SIGNING BONUS after 90 days of employment**We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones, and take reservations
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Investigate and resolve out-of-balance accounts
- Ensuring all public areas are kept clean and tidy
- Providing excellent customer service and maintaining guest relations
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Experience in front desk operations within a hotel environment
- Proficient in handling multi-line phone systems and guest relations
- Knowledge of night audit procedures and hospitality management
- Bilingual or multilingual abilities are a plus
- Familiarity with resort operations and hospitality best practices
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 35 – 39 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- On call
- Overnight shift
- Weekends as needed
Experience:
- Hotel/hospitality: 1 year (Preferred)
Ability to Commute:
- Amarillo, TX 79124 (Required)
Work Location: In person
Salary : $11 - $13
