Assistant General Manager (AGM)

UNDER NEW MANAGEMENT!!

Assistant General Manager with a Growing Hospitality Company

Get your start in a field full of growth potential and advancement opportunities!

Joining the Veridea Group team, by way of Hilton Garden Inn, you will not only earn a better wage, but you will also gain the experience necessary to move forward in the world of hospitality.

Learning & Development: Veridea’s success to date can be attributed to two factors – our people and our culture. Our team of associates is responsible for our success, and they will define our future. We practice what we preach. Our leaders are here to coach our teams by displaying the highest form of leadership development.

Work-life balance: Work-life balance is of the utmost importance to us. Hospitality is a fast-paced, exciting, stress, filled business. To help our employees maintain a healthy work-life balance we offer the use of our state-of-the-art fitness center as well as our pool, when not in use by Guests of course!

Paid Time Off: 120 hours annually with a periodic increase associated with length of service!

Hotel Discounts: The Veridea Group owns and operates several hotels in the Marriott, Hilton, and IHG family. You will qualify for deep employee discounts within our family of hotel franchises.

Performance: You will receive a 90-day review with the potential of a performance-based raise. You will receive fair and thorough performance reviews with insightful feedback annually with merit-based increases as warranted. Talent and quality work are always recognized.

If you would like the opportunity to work for a company that appreciates hard work, recognizes what a living wage is, and one that offers serious growth potential, stop in, and fill out an application.

ASSISTANT GENERAL MANAGER JOB DESCRIPTION

The Assistant General Manager is responsible for assisting and learning from the General Manager in the implementation and maintenance of the Veridea Best Practices to ensure the overall profitable management of the property, which includes revenue optimization and management, sales, budgetary cost saving measures, and staff management. Minimum 4 years' experience, preferably Hilton experience in management, is a must.

The AGM is a highly visible member of the property’s Leadership Team and serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office Operations and other operating departments such as Housekeeping/Laundry, Food & Beverage, the Sales departments, and Banquets and catering. They will work in a hands-on capacity to maximize the overall efficiency and profitability of the property.

Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

Essential Functions

1. Must maintain a clear understanding of the hotels business strategies, set goals, and determine action plans to meet those goals.

2. Identify new markets and business opportunities to increase sales.

3. Participates in sales calls with members of hotel team to acquire new business and/or close on business.

4. Work closely with Hotel Revenue Manager and Hotel Sales Manager to ensure proposed rate negotiations meet the financial needs of the hotels and are correctly updated.

5. Builds and strengthens relationships with existing and new customers to enable future bookings.

6. Develops relationships within community to strengthen and expand customer base for sales opportunities.

7. Aids HR/Payroll in any payroll or invoicing issues.

8. Act as a concierge for guests. Possess a knowledge of the local area and the community’s offerings. Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guest satisfaction.

9. Monitor and evaluate all departments daily activities to ensure the successful operation of hotel facilities, services, and amenities.

10. Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.

11. Assists HR/Payroll with maintaining the Casino and Blue Canyon house bank and daily tip out log for payroll.

12. Oversees the Great American Grill staff. Ensures cleanliness standards and best practices are being followed.

13. Support the hotel’s sales and business strategies to maximize revenues and profitability.

14. Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.

15. Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.

16. Plan, organize, and delegate daily operational activities against forecasted business volume.

17. Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.

18. Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.

19. Other tasks, projects and duties when needed, as assigned by the General Manager.

Operational Functions

1. Demonstrate a working knowledge of all services and facilities of the hotel.
2. Reads and stays updated on hotel guest surveys and social media reviews.
3. Professionally and competently operates the telephone system according to
Veridea standards.
4. Assists Front Desk and Sales Managers in negotiating rates and contracts for
special travel, including businesses and group blocks.
5. Assists DOS, General Manager, and Chef in negotiating rates and contracts for.
6. Assists GM in developing and accomplishing revenue and occupancy goals.
7. Keeps GM promptly and fully informed of any necessary items.
8. Always provide the highest quality of service to our guests.
9. Maintains accuracy of Hotel Websites and social media pages.
10. Work with marketing to implement strategies to profit from those opportunities.
11. Effectively manage hotel, banquet, casino, & restaurant resources to cut down
on costs.
12. Track and analyze current and prospective consumer behavior.

Qualification Standards

• Ability to be friendly and cheerful; interact easily with strangers.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Ability to work well in stressful situations, remaining calm and demonstrating good judgment and self-control in emergency and difficult situations.
• Ability to delegate, give direction and set priorities.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Ability to work independently with little supervision.
• Ability to be a self-motivated, exceptional follow up and attention to detail.
• Ability for strong organizational skills and strong detail orientation.
• Ability to use tact and diplomacy to resolve conflict.
• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends, and holidays.
• Ability to seek solutions and adapt.
• Ability to always maintain a professional and well-kempt appearance.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person

Salary : $55,000 - $65,000