What are the responsibilities and job description for the Front Office Manager position at Hilton Garden Inn and Convention Center?
Job Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for providing an outstanding guest experience. This role is pivotal in ensuring smooth front office operations, managing guest relations, and maintaining high standards of service.
Duties
- Supervise and coordinate front desk operations, ensuring efficient check-in and check-out processes.
- Train, mentor, and lead front desk staff to deliver exceptional guest services.
- Handle guest inquiries, complaints, and feedback with professionalism and courtesy.
- Manage reservations and room assignments to optimize occupancy rates.
- Conduct night audits to ensure accuracy of financial transactions and reporting.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain a clean and organized front office area that reflects the hotel's standards.
- Implement policies and procedures to improve operational efficiency.
Experience
- Proven experience in a front office management role within the hospitality industry, preferably in hotels or resorts.
- Strong knowledge of hotel management software and reservation systems.
- Excellent phone etiquette and communication skills to interact effectively with guests and staff.
- Background in customer service with a focus on delivering high-quality guest experiences.
- Familiarity with night audit procedures is a plus.
- A degree in Hospitality Management or related field is preferred but not mandatory.
Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a passionate team dedicated to excellence in hospitality.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Work Location: In person
Salary : $40,000 - $50,000
