What are the responsibilities and job description for the Front Desk Associate position at Hilton Garden Inn Baton Rouge Airport?
As Front Desk Agent, you will:
- Great all customers who approach the front desk in a hospitable manner
- Check-in arriving guests in the most efficient manner possible, following established procedures
- Review arriving reservations for the date early in the shift, checking for special requests, VIPs, etc, pre assigning rooms as necessary.
- Count cash drawer at beginning and end of shift. Prepare shift deposit accurately.
- Compare housekeeping reports with the folio bucket at the beginning of the PM shift or when housekeeping is finished.
- Enter all wake-up calls accurately
- Handle complaints efficiently and effectively
- Post room and tax accurately, verifying postings to the Housekeeper’s and Rooms Revenue Report.
- Balance all income within proper areas.
- Prepare the Daily Sales and Revenue Report.
- Perform all activities of a Front Desk Clerk.
- Follow Night Auditor’s Checklist completely.
- Set up Continental Breakfast presentation.
- Complete required reports correctly. Assemble audit bag. Closeout day on the register.
- Check and change any ribbons, paper, etc., as needed.
- Do any last-minute ordering for breakfast.
- Open lobby doors at the assigned time.
- Perform other duties as needed.
Fundamental Requirements Prior experience as a Front Desk Clerk or Night Auditor is required. To be successful, you will need basic English communication skills. This job requires standing and walking 100% of the time, regularly bending, pushing, pulling, carrying, and the ability to perform repetitive motions for the entire shift. This job requires you to be able to push, pull, or lift a minimum of 20lbs.
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Benefits:
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $10 - $13