What are the responsibilities and job description for the RESTAURANT SERVER position at Hilton Garden Inn Billings?
At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!
JOB SUMMARY: Ensure that all guests are served to the hotel’s standard in the Restaurant / Bar / Lounge areas. Ensure the highest standards of hospitality and welcome are always demonstrated within all food and beverage areas.
Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel’s standards in a friendly, timely and efficient manner. Ensures guest dining experience meets hotel standards of service.
RESPONSIBILITIES:
- Greets guests and presents them with the menu, informs of special items for the day and menu changes if appropriate.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Enter orders on the POS machine, ensuring special requests made by the guest while ordering the food are notated.
- Coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Server food and beverage to the guest as per the sequence of service.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print closing report and drop the cash deposits per company guidelines.
REQUIREMENTS:
- Ability to walk and stand for prolonged periods of time.
- Ability to lift, carry, push and pull up to 40 lbs., independently.
- Ability to obtain a food handlers card and alcohol beverage service cards, or other applicable licensing in accordance with local food and beverage service ordinances.
QUALIFICATIONS:
- High School diploma or equivalent preferred.
- Previous food service experience in a similar dining establishment highly desirable.
- Ability to communication verbally and in writing to explain menus and place orders.
