Hotel General Manager

Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest experiences. This role requires a strategic thinker with a proven track record in hospitality management, ensuring that our hotel maintains high standards of service, cleanliness, and guest satisfaction.

Responsibilities

• Supervise daily hotel operations, including front desk, housekeeping, and maintenance departments.
• Develop and manage budgets to ensure financial success while maintaining high service standards.
• Foster positive guest relations by addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere.
• Implement effective marketing strategies to increase hotel occupancy and revenue.
• Train, mentor, and lead staff to promote a culture of excellence in service delivery.
• Monitor performance metrics to identify areas for improvement and implement necessary changes.
• Ensure compliance with health and safety regulations as well as company policies.
• Manage phone systems effectively, ensuring proper phone etiquette is maintained by all staff members.
• Collaborate with various departments to enhance the overall guest experience.

Requirements

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Excellent budgeting skills with a keen eye for financial detail.
• Exceptional guest relations skills, with the ability to communicate effectively with guests from diverse backgrounds.
• Multilingual or bilingual capabilities are highly desirable to cater to our diverse clientele.
• Proficient understanding of hospitality management principles and practices.
• Familiarity with phone systems and excellent phone etiquette is essential.
• Strong problem-solving abilities and decision-making skills.
• A commitment to providing outstanding customer service at all times.

Join our team as we strive to create memorable experiences for our guests while fostering a positive work environment for our staff.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Employee discount

Schedule:

• Day shift

Ability to Commute:

• Chesapeake, VA 23320 (Preferred)

Ability to Relocate:

• Chesapeake, VA 23320: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000