What are the responsibilities and job description for the Sales Manager position at Hilton Garden Inn Cincinnati/West Chester?
The Sales Manager will support the Sales Department in driving revenue growth and market share for the Hotel. This role involves developing and executing strategic sales plans, building and maintaining strong client relationships, and collaborating with various departments to ensure exceptional guest experiences.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain and strengthen relationships with existing clients, ensuring client satisfaction through regular communication and follow-up, and addressing client inquiries and resolving issues promptly and professionally.
- Coordinate with the revenue management team to optimize pricing and inventory strategies.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Establishes clear expectations for customers and properties throughout the sales process.
- Conduct regular client visits and follow-ups to secure repeat business.
- Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
- Partner with the General Manager in developing and updating the hotel's business plan, providing input on sales goals and strategies.
- Provide regular reports on sales performance, market trends, and customer insights to the Director of Sales and Marketing.
- Maintain accurate historical records and ensure that all sale transactions comply with federal, state, and local legal requirements.
- Uphold the highest ethical standards in all sales activities, promoting a cooperative and supportive work environment in line with the Ivy Hospitality ‘s core values.
Qualifications:
Education: Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field experience.
Experience: Minimum of 2 years of experience in hotel sales or a related industry, with a proven track record of achieving sales targets.
Excellent communication and interpersonal abilities.
Results-driven with a proactive approach.
Customer-focused with a commitment to delivering high-quality service.
Travel may be required to meet with clients, attend industry events, and conduct market research.
